Summary
Overview
Work History
Education
Skills
Locations
Specialized Field Service Leadership Skill Set
Timeline
Generic

BRUCE MULDER

Mustang,OK

Summary

  • 25+years Proven Leadership in Senior Technical and Field Support Roles in the Medical Device and Hospital Industries Solid Work Ethic, Attention-to-Detail, and Follow Through Possess a Professional and Diplomatic Demeanor, Ability to Work Amid Interruptions, Ability to Handle Client Issues and Resolutions, and Excellent Judgement in Troubleshooting Customers' Technical Issues Strong Experience in Complex Medical Devices with Strong Knowledge of Servicing Principals, Practices and Procedures
  • Possess Standard Test Equipment Experience Experience Communicating and Collaborating with Multiple Stakeholders, Backgrounds and Organizational Levels Expert in Prioritizing Needs within Highly Regulated, Ever-Changing Environments Specialties include Medical Devices, Hardware Diagnostics, Capital Equipment, Product Launches, Training, Technical Support, Customer Service, Product Development, Electronics, and Healthcare Medical Imaging

Overview

27
27
years of professional experience

Work History

Sr Field Engineer

RxSIGHT
11.2022 - 04.2025
  • Improved project efficiency by streamlining communication and collaboration between team members.
  • Collaborated with cross-functional teams to deliver high-quality results that met or exceeded client expectations.
  • Enhanced client satisfaction by providing timely updates on project progress and addressing concerns promptly.
  • Reduced equipment downtime with proactive maintenance, troubleshooting, and repair of field devices.
  • Completed complex installations under tight deadlines without sacrificing quality or customer satisfaction.

Senior Field Specialist

JOHNSON & JOHNSON VISION, INC.
04.2011 - 08.2022
  • Provide technical support to physicians, nurses, and other medical professionals on company products and services
  • Install, maintain, and repair complex electro-mechanical medical lasers and other equipment
  • Serve and support multiple accounts in prescribed territory
  • Meet with customer accounts on regular basis to ensure proper service and customer satisfaction
  • Evaluate, diagnose, and repair malfunctioning equipment in response to service calls
  • Provide technical support for upgrades and other special service programs to support field service activities
  • Prepare technical analysis reports and documents as required
  • Follow up with customers, providing expert technical and professional support
  • Collaborate with other departments and stakeholders to ensure a timely resolution
  • Mentor new engineers with on-the-job training

Senior Field Specialist, Medical Optics

ABBOTT
01.2007 - 03.2017
  • Provided technical phone and on-site support to proactively maintain product performance and/or resolve customer complaints for hardware, software, and disposable issues
  • Performed proactive service support activities to maintain system performance, troubleshooting tools or concepts to identify the real issue and its root cause
  • Determined level of urgency of service support requests, developed recommendations, and implemented solutions that reflected customer and Abbott business needs
  • Recorded accurate and timely documentation of customer complaints and actions taken to resolve them
  • Planned and prioritized customer visits and activities for each account
  • Coordinated order, delivery, and billing of products and/or services in assigned accounts; monitoring, and replenishing inventory accordingly
  • Supported the sales team with monitoring and implementation of Service Contract Sales at assigned accounts
  • Partnered with Sales Executives to develop account-specific strategy and execution throughout commercial cycle and participated in customer business reviews
  • Kept abreast of the competitive landscape regarding territory and leveraged it to maximize business opportunities
  • Developed strong relationships to gain meaningful insights that allowed for value expansion opportunities
  • Prepared, scheduled, and executed training events with customers to improve customer self-sufficiency by developing the customer's ability to troubleshoot/repair hardware/software and increase knowledge of component replacement

Field Service Engineer

Medstone Intenational
07.1998 - 08.2004
  • Performed onsite installation, modification and maintenance of Lithotrisy systems and equipment.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.

President

MULDER DIAGNOSTIC IMAGING
01.2000 - 01.2004
  • Provided 3rd party lithotripsy services in the Cedar Rapids/Iowa City Area
  • Ran all departments including operations, HR, accounting, sales, customer service, and support

Education

Associate in Electronics Engineering Technology - Electronic Engineering

HAWKEYE COMMUNITY COLLEGE
Waterloo, IA
05.1987

Skills

  • Leadership
  • Technical Support
  • Customer Service
  • Product Development
  • Electronics
  • Healthcare Medical Imaging
  • Medical Devices
  • Hardware Diagnostics
  • Capital Equipment
  • Product Launches
  • Training
  • Troubleshooting
  • Communication
  • Collaboration
  • Judgement
  • Attention-to-Detail
  • Work Ethic
  • Problem Solving
  • Stakeholder Management
  • Adaptability
  • Regulatory Compliance
  • Teamwork
  • Equipment installation
  • Field service support
  • Network configuration
  • Hardware diagnostics
  • Field data collection
  • Customer support
  • Installation planning
  • System testing
  • Remote diagnostics
  • Product/system modifications
  • Technical reporting and documentation
  • Field testing

Locations

Cedar Rapids/Iowa City Area, Cedar Rapids, IA

Specialized Field Service Leadership Skill Set

  • 25+ years proven Leadership in Senior Technical and Field Support Roles in the Medical Device and Hospital Industries
  • Solid Work Ethic, Attention-to-Detail, and Follow Through
  • Possess a Professional and Diplomatic Demeanor, Ability to Work Amid Interruptions, Ability to Handle Client Issues and Resolutions, and Excellent Judgement in Troubleshooting Customers' Technical Issues
  • Strong Experience in Complex Medical Devices with Strong Knowledge of Servicing Principals, Practices and Procedures
  • Possess Standard Test Equipment Experience
  • Experience Communicating and Collaborating with Multiple Stakeholders, Backgrounds and Organizational Levels
  • Expert in Prioritizing Needs within Highly Regulated, Ever-Changing Environments
  • Specialties include Medical Devices, Hardware Diagnostics, Capital Equipment, Product Launches, Training, Technical Support, Customer Service, Product Development, Electronics, and Healthcare Medical Imaging

Timeline

Sr Field Engineer

RxSIGHT
11.2022 - 04.2025

Senior Field Specialist

JOHNSON & JOHNSON VISION, INC.
04.2011 - 08.2022

Senior Field Specialist, Medical Optics

ABBOTT
01.2007 - 03.2017

President

MULDER DIAGNOSTIC IMAGING
01.2000 - 01.2004

Field Service Engineer

Medstone Intenational
07.1998 - 08.2004

Associate in Electronics Engineering Technology - Electronic Engineering

HAWKEYE COMMUNITY COLLEGE

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