Summary
Overview
Work History
Education
Skills
Certification
Previous Experiences
References
Timeline
Generic

Bruce Wooding

Middleburg,FL

Summary

Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Computer Lab Assistant

R.C. Bannerman Learning Center
08.2023 - Current
  • Provide technical support for students
  • Assist faculty with room monitoring
  • Ensure that all computers are functioning properly and are being maintained.

Service Administrator

Equipment Corporation of America
11.2021 - 07.2023
  • Developed and maintained system to control and track shop inventory
  • Filed safety meeting records, inspections, and briefs on safety drive
  • Prepared and uploaded service reports to correct servers and EBS work order folders
  • Liaised with customers regarding returns and damages
  • Scheduled proactive third-party repairs
  • Facilitated safety meetings and uploaded associated minutes.

Service Technician

Philips Medical
06.2021 - 11.2021
  • Led complex initiative to repair multiple MRI devices
  • Designed comprehensive service test procedures for simultaneous employee training.

Production/Technical Support

Bank of America
11.2020 - 04.2021
  • Evaluated and resolved hardware, software, and network issues
  • Delivered timely technical support to Bank of America and Merrill Lynch employees
  • Aligned all customer service interactions with defined service level agreements (SLAs)
  • Boosted organizational efficiency by guiding users through app downloads and configurations.

Service Technician

Philips Medical
11.2018 - 10.2020
  • Led a complex initiative to repair multiple MRI devices
  • Designed comprehensive service test procedures for simultaneous employee training.

Tier 1 Technician

Convergys
08.2018 - 11.2018
  • Headed remote technical support for Apple iOS devices.

Service Delivery Technician

Enterprise Integration
12.2017 - 07.2018
  • Coordinated phone-based global technical support to Covanta Energy employees
  • Top producer with taking over 1460 calls for first half of 2018 with an almost 92% First Call Resolution rate.

Computer & Network Instructor

Sanford Regional Technical Center
09.2013 - 11.2017
  • Proctored 3 industry certifications, including CompTIA A+ and Server +, to foster essential skills for high-potential IT professionals.

Desktop Support Technician

Market Street Talent
03.2016 - 08.2016
  • Supported desktop workstreams at Measured Progress.

Engagement Specialist

Corporate Online Services
03.2015 - 12.2015
  • Compiled weekly reports summarizing popular threads in the third-party Windows 10 forums, gaining valuable insights into user trends and interests to influence decision-making
  • Moderated Microsoft TechNet forums.

Desktop Support Technician

Frisbee Memorial Hospital
04.2014 - 06.2014
  • Updated all hardware to Windows 7
  • Optimized performance across computers, printers, and scanners ahead of defined schedules
  • Completed assignment ahead of schedule.

IT Support Technician

Yale University
06.2008 - 05.2013
  • Improved cross-functional university systems via proactive troubleshooting and user assistance
  • Supported technical workflows for university faculty, students, and staff
  • Escalated issues as necessary to ITS departments to facilitate prompt resolutions
  • Identified, analyzed, and resolved network issues swiftly.

Network Manager

Area Cooperative Educational Services
10.2007 - 05.2008
  • Coordinated user rights for over 1,600 students and faculty using Workgroup Manager, ARD, Dameware, and RDP
  • Administered 14 Windows 2003, 5 Apple Xserve 10.4 servers efficiently
  • Optimized the performance of and maintained 400 Macs and 550 PCs
  • Led IT support for a nonprofit school district and the Board of Education
  • Designed backups using BRU and Symantec Backup Exec to enhance data security.

Education

Associate of Science - Business Administration And Management

GATEWAY COMMUNITY COLLEGE
New Haven, CT

Electronics Degree Electronics -

CONNECTICUT SCHOOL OF ELECTRONICS
New Haven, CT

Skills

  • Technical Troubleshooting
  • Network Diagnostics
  • Software Upgrades
  • Hardware Upgrading
  • Desktop Support
  • Incoming Call Management
  • Computer systems knowledge
  • Customer service expert

Certification

  • ITIL v3
  • HDI
  • CompTIA A+
  • TestOut PC Pro
  • TestOut Network Pro
  • Microsoft MCP
  • Dell Cert 3240
  • Dell Cert 3234
  • Dell Cert 3228
  • Dell Cert 3237
  • Dell Cert 3211
  • Dell Cert 3241
  • Dell Cert 3236
  • Dell Cert 3242

Previous Experiences

CVM, System Engineer

CAS Medical Systems Inc, System Administrator

Porter and Chester Institute/Connecticut School of Electronics, Computer and Network Instructor

Branford Hall Career Institute, Computer and Network Instructor

References

References available upon request

Timeline

Computer Lab Assistant

R.C. Bannerman Learning Center
08.2023 - Current

Service Administrator

Equipment Corporation of America
11.2021 - 07.2023

Service Technician

Philips Medical
06.2021 - 11.2021

Production/Technical Support

Bank of America
11.2020 - 04.2021

Service Technician

Philips Medical
11.2018 - 10.2020

Tier 1 Technician

Convergys
08.2018 - 11.2018

Service Delivery Technician

Enterprise Integration
12.2017 - 07.2018

Desktop Support Technician

Market Street Talent
03.2016 - 08.2016

Engagement Specialist

Corporate Online Services
03.2015 - 12.2015

Desktop Support Technician

Frisbee Memorial Hospital
04.2014 - 06.2014

Computer & Network Instructor

Sanford Regional Technical Center
09.2013 - 11.2017

IT Support Technician

Yale University
06.2008 - 05.2013

Network Manager

Area Cooperative Educational Services
10.2007 - 05.2008

Associate of Science - Business Administration And Management

GATEWAY COMMUNITY COLLEGE

Electronics Degree Electronics -

CONNECTICUT SCHOOL OF ELECTRONICS

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