Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bruce Nguyen

13807 Zink Bend,Texas

Summary

Experienced with creating and managing comprehensive test plans and automation frameworks. Utilizes advanced testing methodologies to ensure software stability and performance. Strong understanding of quality assurance processes, with focus on delivering reliable and high-quality software solutions.

Overview

12
12
years of professional experience

Work History

Senior Software Developer Engineer in Test

Q2
11.2019 - Current
    • Maintained and improved our Python-based automation framework to meet QA teams needs
    • Supported Python based Automation Framework and third party integrations
    • Built Dynamic Jenkins jobs to support our testing and environment builds
    • Conducted comprehensive code reviews, ensuring adherence to established coding standards and improving overall code quality.
    • Diagnosed critical regressions and collaborated with developers to implement fixes
    • Mentored junior developers, providing guidance on best practices and coding techniques for improved code quality.
    • Built load/performance tests in Locust and k6 simulating real-world traffic, identifying latency bottlenecks before production release.

Associate Software Test Engineer

WellSky (Previously Kinnser Software)
01.2018 - 10.2019
    • Analyzing, planning, and automating testing effort for Hospice application
    • Championing quality and being a subject matter expert on scrum team
    • Discovering and fully documenting root cause and possible affect of bugs
    • Automating and debugging new and legacy functional tests in Java and C#
    • Communicating criteria changes between Product Owner and Scrum team

Tier Two Technical Support

Kinnser Software
07.2015 - 01.2018
    • Troubleshooting complex technical cases and clearly documenting bugs.
    • Creating custom SQL data fixes to work around software issues.
    • Providing custom SQL reports to the specifications of the clients request.
    • Navigating through ColdFusion source code to find and document the root cause of bugs through GitHub and Browser Developer Tools.
    • Developing automation tools using Java and Selenium for client training.
    • Researching and Documenting bugs through JIRA and Salesforce.

Technical Support Specialist

Volusion
01.2014 - 01.2015
  • Troubleshooting merchant issues with the Volusion e-commerce software.
  • Creating FTP accounts and setting up FTP client software.
  • Providing expert customer service through phone, chat, and CRM ticket support.
  • Creating custom CSS and HTML coding for web templates.
  • Troubleshooting slowness and downtime issues.
  • Assisting setting and checking DNS records (CNAME, A records, MX Records, NS).

Education

B.S. - Advertising and Public Relations

University of Southern Indiana
Evansville, IN
05.2009

Skills

  • Test automation frameworks

  • Test strategy

  • API integration Testing

  • Performance testing

  • Advanced debugging

  • Database query scripting

  • Continuous integration

  • Software lifecycle management

Timeline

Senior Software Developer Engineer in Test

Q2
11.2019 - Current

Associate Software Test Engineer

WellSky (Previously Kinnser Software)
01.2018 - 10.2019

Tier Two Technical Support

Kinnser Software
07.2015 - 01.2018

Technical Support Specialist

Volusion
01.2014 - 01.2015

B.S. - Advertising and Public Relations

University of Southern Indiana

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