Bruce Ogle
Chicago,IL
Summary
Experienced Manager with food and beverage, delivering operational excellence and customer satisfaction. Track record of enhancing service quality and maintaining high standards in fast-paced environments. Proficient at educating staff on proper beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions. Built career of 15 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Food and Beverage Manager
London House Chicago
01.2022 - 02.2025
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
General Manager
Remedy Bar Chicago- Four Entertainment Group
08.2016 - 08.2021
- Managed team of 20 employees.
- Monitored financial activities such as Payroll, Inventory.
- Successfully implemented new policies and procedures to improve team efficiency.
- Exceeded sales goals.
- Extensive cocktail knowledge and managed cocktail programs
- Maintained staffing levels.
- Managed and trained new hires.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Implemented operational strategies and effectively built customer and employee loyalty
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
General Manager
Estelles- Four Entertainment Group
08.2012 - 01.2016
- Monitored financial activities such as Payroll, Inventory.
- Managed team of 22 employees, provided guidance to staff members on new procedures and policies.
- Fielded telephone calls and complaints from clients.
- Ensured adequate staffing and recruitment to meet needs of business.
- Responsible for achieving sales and profit goals with success.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Implemented operational strategies and effectively built customer and employee loyalty
Bartender
Easy Bar- Four Entertainment Group
12.2007 - 02.2012
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands..
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Operated efficiently in high-volume setting to prepare and serve more than 50 drinks per hour
Education
High School Diploma -
Indiana University Bloomington
Bloomington, INSkills
- Team Leadership
- Staff Scheduling
- ServSafe food manager
- Strong multitasking
- Food and beverage operations
- Highly reliable
- Training and coaching
- Customer relations
- Labor management
- Sanitation standards
- Hygiene regulations
- Allergy management
Certification
Bassett Certified
Serve Safe Food Handler
Cicerone Certified Beer Server
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food and Beverage Manager
London House Chicago
01.2022 - 02.2025
General Manager
Remedy Bar Chicago- Four Entertainment Group
08.2016 - 08.2021
General Manager
Estelles- Four Entertainment Group
08.2012 - 01.2016
Bartender
Easy Bar- Four Entertainment Group
12.2007 - 02.2012
High School Diploma -
Indiana University Bloomington
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