Bruce Pierce
Administrative Clerk
LOS ANGELES,CA
Overview
13
13
years of professional experience
Work History
Administrative Clerk
City of Los Angeles Economic & Workforce Development Department
08.2023 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Contributed to project success by providing administrative support to various teams as needed.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Arranged meetings and appointments and updated records to assist management.
Catering Server
Legends Hospitality, Inc.
06.2023 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
Hospitality Ambassador
Downtown Santa Monica/Block By Block
08.2015 - 05.2022
- Improved internal communication among team members by implementing effective strategies such as daily briefings.
- Established a reputation for excellence in customer service by consistently going above and beyond expectations.
- Developed strong relationships with local businesses, creating beneficial partnerships for both parties involved.
- Implemented successful strategies to increase customer satisfaction.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Finance Account Executive
Teqlease
03.2012 - 12.2013
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Led negotiations, securing deals that aligned with both client expectations and company goals.
- Fostered long-lasting relationships with major clients to secure repeat business and referrals.
- Negotiated prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
Education
MBA - Finance
University of Redlands
Redlands, CA 05.2001 -
Skills
Verbal and written communication
Timeline
Administrative Clerk
City of Los Angeles Economic & Workforce Development Department
08.2023 - Current
Catering Server
Legends Hospitality, Inc.
06.2023 - Current
Hospitality Ambassador
Downtown Santa Monica/Block By Block
08.2015 - 05.2022
Finance Account Executive
Teqlease
03.2012 - 12.2013
MBA - Finance
University of Redlands
05.2001 -
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