Bruce Pressley
Houston,TX
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Overview
13
13
years of professional experience
1996
1996
years of post-secondary education
Work History
Senior Associate
CVS/caremark
, TX
07.2018 - Current
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Provided direction and guidance to junior associates on complex tasks.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Analyzed data and created reports for senior management.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Maintained positive working relationship with fellow staff and management.
- Greeted guests and vendors to assist in navigating space.
- Coordinated support to facilitate general office operations.
- Encouraged and improved cross-department internal communication.
Microsoft Consultant
Microsoft, Inc.
Dallas, TX
01.2013 - 07.2018
- Developed Microsoft Office solutions for clients utilizing SharePoint, Excel, and Access.
- Analyzed existing data structures and developed new models that optimized performance while maintaining accuracy.
- Configured and maintained Active Directory services, including user accounts and group policies.
- Managed multiple projects simultaneously from inception through completion according to defined timelines.
- Resolved complex technical issues related to network connectivity or application functionality.
- Provided technical support to clients in troubleshooting Windows-based applications.
- Participated in regular meetings with internal teams and external stakeholders regarding project progress.
- Conducted onsite visits to evaluate customer requirements and recommend appropriate solutions.
Education
Eisenhower High School
Houston, TXSkills
- Data analysis
- Customer service
- Microsoft Excel
- Project management
- Task delegation
- Conflict resolution
- Training and development
Timeline
Senior Associate
CVS/caremark
07.2018 - Current
Microsoft Consultant
Microsoft, Inc.
01.2013 - 07.2018
Eisenhower High School
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