Bruce Pringle
Annapolis,MD
Summary
Throughout my career I have worked towards encompassing five main attributes professionalism, quality workmanship, teamwork, maintaining a friendly and positive atmosphere and above all exceptional customer service. Handle all types of customer service requirements in [Type] environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of [Number]+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Service Writer
Caliber Collision
11.2023 - 04.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into [Software] database to track job status.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Presented different repair options to customers to help each person make appropriate choices.
Service Advisor
Koons Ford Of Annapolis
11.2022 - 10.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
Paintless Dent Repair Platinum Technician
Dent Wizard
10.2008 - 06.2022
- Organized and maintained work areas free of potential hazards.
- Inspected automotive repairs to match paint and maintain body appearance.
- Completed approximately 25 daily auto body repairs with high customer satisfaction rate.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Monitored parts and materials storage area and maintained stock replenishment and organization.
- Received new inventory orders and verified completeness and accuracy.
- Attended advanced training classes to learn new skills and earn certifications for auto body work.
- Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
- Trained technicians and team members to safely maintain and operate equipment.
- Maintained vendor relationships and negotiated pricing to obtain best financing for parts orders.
- Routed paperwork such as invoices and packing lists to accounting department.
- Awarded nine awards and certificates for achievements In customer satisfaction, attendance, and for completing all seven levels from sliver, master, 4-star, 5-star, world class silver, world class gold, world class platinum which is the highest level of certification and training allowing me to train future technicians.
- Covered bumpers, windows and trim with masking tape to prevent overspray or damage to adjacent areas.
- Removed dents with hammers, suction and skilled use of dolly blocks.
- Used metal-cutting guns, air grinders and wrenches to remove damaged vehicle sections.
- Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
- Filled small dents and lesser cosmetic issues with plastic or solder to create smooth surfaces for painting.
- Used buffing tools to repair dents on vehicle doors and panels.
Prep for Paint Technical
CarMax
2005 - 2008
- Cleaned surfaces to be painted and applied color coats using sprayers and brushes.
- Maintained painting and coating, ventilation, compressed air and personal protective equipment.
- Made tools such as sprayers, buffers and brushes available prior to start of each paint job.
- Sanded and sealed completed finishes according to precise specifications.
- Matched required colors with available ones and verified timely procurement.
- Prepared surfaces by removing imperfections, applying rust-resistant undercoats and sealing seams.
- Primed vehicle repairs to improve adhesions of new paint coats.
- Matched paints to vehicle color specifications or original manufacturer colors.
- Readied vehicles for painting by removing accessories and masking surfaces with tape or paper to protect from paint.
- Kept machinery in good working order by completing thorough disassembly, cleaning and reassembly of sprayers and other power equipment.
- Handled and disposed of hazardous waste carefully to minimize harm to personnel or environmental habitats.
- Disassembled sections of cars with damaged panels and removed old paint.
- Inspected work areas after each shift to ensure proper cleanliness and organization.
- Applied primer, paints, varnishes and lacquers to walls and surfaces.
- Reviewed painting projects to verify highest quality and adherence to organization's strict guidelines.
- Reported daily job updates to supervisors, including whether workers had completed tasks on time.
- Delivered work orders and clear instructions to painting team to prepare for each shift.
- Worked with other team members to meet strict project completion deadlines.
- Filled hoppers and reservoirs with coating and painting materials according to project specifications.
- Operated equipment and made adjustments to settings to achieve proper quality and adherence to requirements.
- Loaded paint into equipment and adjusted controls to maintain consistent paint flow.
- Mixed paint following specifications and color charts to match original vehicle colors.
- Used chemicals and solvents to clean equipment after paint applications.
- Monitored equipment to verify proper paint flow, viscosity and coating quality.
Education
High School Diploma -
Northeast High School
05.1998
Skills
- Auto Body Fabrication
- Excellent Work Ethic
- Insurance Knowledge
- Repair Estimate Experience
- Collision Repair
- Commitment to Quality
- In-Depth Knowledge of Varied Makes and Models
- Concise Time Management
- Attentive to Detail
- Strong Leadership Skills
- Client Service
- Damage Repairs
- Vehicle Inspections
- Quality Control
- New Finish Application
- Conflict Resolution
- Relationship Building
- First Aid/CPR
- Training & Development
- Data Management
- PPE Use
- Flexible Schedule
- Maintenance & Repair
- Reliable & Trustworthy
- People Skills
- Critical Thinking
- Supervision & Leadership
- Organizational Skills
- Customer Service
- Basic Math
- Computer Skills
- Planning & Organizing
- Friendly, Positive Attitude
Timeline
Service Writer
Caliber Collision
11.2023 - 04.2024
Service Advisor
Koons Ford Of Annapolis
11.2022 - 10.2023
Paintless Dent Repair Platinum Technician
Dent Wizard
10.2008 - 06.2022
Prep for Paint Technical
CarMax
2005 - 2008
High School Diploma -
Northeast High School
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