Summary
Overview
Work History
Education
Skills
Timeline
mission
Generic

Bruce Reese

Marathon,FL

Summary

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 30+ years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.

Overview

24
24
years of professional experience

Work History

Bartender/Freelancer

Self Employed
12.2019 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Helped management plan and serve bar menu exceeding customer expectations.

Beverage Director/Bartender Shift Manager

GrassyFlats Resort
01.2023 - 07.2023
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
  • Managed and scheduled bartenders and drink servers.
  • Held beverage area and workers to high standard of cleanliness and service.
  • Purchased beverage stock and handled all inventory needs.
  • Designed beverage menus.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
  • Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.

Bartender/Manager

Kaiyo
03.2021 - 01.2023
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Manager/Server

Those Two Guys Inc./ The Blue Point
04.2000 - 12.2020
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Supervised server staff and simultaneously served personal section of tables.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Education

No Degree - Arborculture

Penn State
Great Valley, PA

Wine And Spirits

Court of Masters Sommelier
Leesburg, VA

Wine Spirit Education And Theory
Miami, FL

Skills

  • Menu Planning,
  • Quality Control
  • TIPS Server Trained
  • Beverage Trends
  • Customer Complaint Resolution
  • Sanitization Protocols
  • Customer Engagement
  • Customer Service Background
  • Supply Ordering
  • Beverage Preparation
  • Inventory Management
  • Beverage Pricing

Timeline

Beverage Director/Bartender Shift Manager

GrassyFlats Resort
01.2023 - 07.2023

Bartender/Manager

Kaiyo
03.2021 - 01.2023

Bartender/Freelancer

Self Employed
12.2019 - Current

Manager/Server

Those Two Guys Inc./ The Blue Point
04.2000 - 12.2020

No Degree - Arborculture

Penn State

Wine And Spirits

Court of Masters Sommelier

Wine Spirit Education And Theory

mission

I would be an amazing asset for US Foods. It would give us an opportunity to utilize two decades of restaurant experiences.

I have built  relations  in the industry over this time.  I have come to know many restaurant owners,managers and staff  of the areas restaurants. These relationships have grown over the years professionally and personally.

In the last twenty years have watched the industry change with food trends, food cost, and dietary fads.

US Foods needs someone like me with local knowledge experience and drive to work for the people I know and care about. Customers who are familiar and trust their sales rep make for great business growth.

In summary I am an amazing opportunity for US Foods. To  be able to hire someone with client and industry knowledge that I can bring is invaluable. I feel I would bring energy and insight that you will not find with most candidates.

Thank you for your time and consideration.

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Bruce Reese