Bruce Roe
Evergy
KANSASCITY,MO
49
Years of experience
Lead PC Support Technician with desktop support, hardware installation, and incident management experience. Installs and updates Windows workstations, software, and security patches while resolving laptop, desktop, printer, and network issues through ticketing and remote support. Brings Active Directory support, customer service, and effective communication with technical and non-technical users.
Work History
Lead PC Support Technician
24 Years 7 MonthsGS07 - Data Analyst
3 Years 8 MonthsUnited States Marine Corps - GySgt (E7)
20 Years 1 MonthEducation
MBA - Information Technology
Bachelor of Arts - Business Administration And Management
Skills
Desktop and end user support
Hardware installation
Software configuration
Windows expertise
Operating system expertise
Active directory
Incident management
Printer support
Remote technical support
Advanced troubleshooting
Cross-functional collaboration
Collaborative problem-solving
Computer diagnostics
Asset management
Analytical skills
Task management
Prioritization techniques
Attention to detail
Decision making
Time management
Task prioritization
Multitasking
Adaptability and flexibility
Self-motivation
Reliability
Active listening
Effective communication
Client relationship management
Professional demeanor
Friendly and patient
Goal setting
Customer empathy
Communication skills
Scheduling skills
Written communication
Timeline
Lead PC Support Technician
Evergy
05.2001 - 12.2025Read More
GS07 - Data Analyst
United States Marine Corps
09.1997 - 05.2001Read More
United States Marine Corps - GySgt (E7)
United States Marine Corps
02.1977 - 03.1997Read More
University of Phoenix
MBA from Information Technology
Read More
Embry-Riddle Aeronautical University
Bachelor of Arts from Business Administration And Management
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