Microsoft Windows, Office, - UNIX - Salesforce Customer Relationship Management technology (CRM)
Hi, I’m
Bruce Seaver
Engineer
Reno,NV
Work Preference
Summary
Dynamic Product Support Engineer with a proven track record at Biorad Laboratories, excelling in remote technical support and employee training. Expert in hardware troubleshooting and quality assurance testing, I enhance product reliability and customer satisfaction through continuous improvement initiatives. Recognized for developing impactful training programs that elevate team performance and knowledge retention.
Technical professional prepared to excel in product support role. Expertise in troubleshooting, resolving technical issues, and enhancing customer satisfaction through efficient problem resolution. Focus on team collaboration and agility in adapting to changing needs. Known for reliability, technical proficiency, and effective communication.
Overview
49
years of professional experience
1
Certification
Work History
Biorad Laboratories
Product Support Engineer
09.2009 - 10.2024
Job overview
- Provided technical support for product inquiries, ensuring timely resolutions and customer satisfaction.
- Diagnosed and troubleshot product-related issues, enhancing operational efficiency and user experience.
- Collaborated with cross-functional teams to improve product documentation and training materials.
- Conducted thorough product testing and validation to ensure compliance with quality standards.
- Provided remote support for global customers, navigating time zone differences to ensure prompt assistance when needed.
- Analyzed trends in customer inquiries, identifying areas for improvement in product design or documentation.
- Developed comprehensive training materials to educate field engineers on product features and functionalities, resulting in higher adoption rates.
- Senior Product Support Engineer for BioPlex 2200, a fully automated, random access multiplex system that allows clinical laboratories to maximize efficiency for autoimmune, infectious disease, and specialty testing.
- Biorad Laser Safety Officer is responsible for corporate laser safety training, establishing protocols for internal and field service safety zones. Train employees to maintain laser systems used in flow cytometry instruments.
- Collaborated with cross-functional teams to identify and resolve complex technical problems.
3D Systems
Senior Field Engineer
01.1988 - 09.2009
Job overview
- Oversaw installation and maintenance of 3D printing systems, ensuring operational efficiency.
- Developed training programs for new engineers, enhancing team performance and knowledge retention.
- Implemented process improvements that reduced system downtime and increased productivity.
- Collaborated with cross-functional teams to troubleshoot technical issues, optimizing workflow effectiveness.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
- Led the laser safety program, completed extensive training as a Laser Safety Officer, and conducted training for employees on laser maintenance and laser safety protocols.
- Trained U.S.-based and international field service engineers to perform laser system repair, preventive maintenance, and safety protocols.
- Developed training and certification programs to maintain high-energy UV laser systems and complex mechanical components related to 3D printing technologies.
National Computer Systems, NCS
Senior Field Engineer
10.1979 - 01.1988
Job overview
- Conducted testing and troubleshooting of electronic systems to ensure optimal performance.
- Collaborated with cross-functional teams to integrate hardware and software solutions.
- Performed preventive maintenance and calibration of equipment and systems.
- Established effective communication channels with clients to gather feedback on product performance, ensuring continuous improvement in design and overall customer satisfaction.
- Focus on the development of Computer-Aided Design systems and related software utilized to develop military aircraft.
- Maintained secret-level security clearance.
US Air Force
Aircraft Maintenance Technician
05.1975 - 10.1979
Job overview
- Conducted routine inspections and maintenance on a variety of military aircraft systems.
- Documented maintenance actions in compliance with military regulations, ensuring accurate tracking of service history.
- Trained junior technicians on maintenance procedures and safety protocols, fostering a culture of knowledge sharing and teamwork.
Education
San Francisco State UniversitySan Francisco, CA
Bachelor of Science from Electronic Engineering
06-1984
US Air Force Aircraft Maintenance TechnicianRantoul, IL
Associate of Science
04-1975
Vacaville High SchoolVacaville, CA
High School Diploma
06-1974
Skills
- Employee training
- System software deployment
- Quality assurance testing
- Expertise in hardware troubleshooting
- Training and mentoring
- Software installation
- Hardware support
- Documentation preparation
- Continuous improvement
- CAD software proficiency
- Six sigma methodologies
- Prototype development
- Engineering change orders
- Manufacturing requirements
- Product improvements
- Product reliability testing
- Problem-solving
- Problem-solving abilities
- Microsoft windows and office
- Remote technical support
- Time management abilities
- Training development
Certification
- Certified Laser Safety Officer, Laser Institute of America - 1988 -2024
Software
Availability
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Affiliations
- Laser Institute of America
Accomplishments
Certified CERT Team Leader, Washoe County Sheriff Department/Federal Emergency Management Agency - 2019-2025
Timeline
Product Support Engineer
Biorad Laboratories
09.2009 - 10.2024
Senior Field Engineer
3D Systems
01.1988 - 09.2009
Senior Field Engineer
National Computer Systems, NCS
10.1979 - 01.1988
Aircraft Maintenance Technician
US Air Force
05.1975 - 10.1979
San Francisco State University
Bachelor of Science from Electronic Engineering
US Air Force Aircraft Maintenance Technician
Associate of Science
Vacaville High School
High School Diploma