Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bruce Shimizu

'Ewa Beach

Summary

Dynamic guest service professional with extensive experience at Hawaiian Airlines, excelling in conflict resolution and enhancing customer satisfaction. Demonstrated exceptional communication and empathy, leading to improved guest relations. Proven ability to implement effective strategies and foster a positive team culture, consistently achieving performance targets and enhancing service quality.

Overview

30
30
years of professional experience

Work History

Guest Advocate

Target
11.2023 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.

Chief Guest Service Agent

Hawaiian Airlines
07.2022 - Current
  • Assisted guests with reservations, ticketing, and accomodations to meet their travel needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy and compassion.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted with maintaining and execution of irregular operations.

Inbound Sales Supervisor

Charter Spectrum
03.1995 - 05.2023
  • Established clear expectations for the team through consistent communication on goals, targets, policies, and procedures.
  • Conducted regular performance evaluations for team members, offering constructive feedback and actionable development plans for improvement.
  • Enhanced employee productivity by conducting regular training sessions on product knowledge, communication skills, and closing techniques.
  • Promoted a positive work culture among team members by encouraging open communication channels and fostering camaraderie among colleagues.
  • Implemented quality monitoring procedures for inbound sales calls, ensuring consistent adherence to company standards while identifying areas for improvement.
  • Developed and implemented effective sales strategies to achieve monthly and quarterly targets consistently.

Education

No Degree - Liberal Arts

Leeward Community College
Pearl City, HI

Skills

  • Exceptional communication
  • Strong empathy
  • Guest relations
  • Active listening
  • Critical thinking
  • Problem resolution

Timeline

Guest Advocate

Target
11.2023 - Current

Chief Guest Service Agent

Hawaiian Airlines
07.2022 - Current

Inbound Sales Supervisor

Charter Spectrum
03.1995 - 05.2023

No Degree - Liberal Arts

Leeward Community College

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