Bruce Shipley
Brick,New Jersey
Summary
Dynamic leader with a proven track record from A Step Above Interior Railings, LLC, excelling in customer relations and project management. Expert in enhancing operational efficiency and customer satisfaction, demonstrated through strategic planning and quality assurance. Skilled in financial oversight and employee training, significantly improving profitability and team performance.
Overview
36
36
years of professional experience
Work History
Business Owner/Operator Manager
A Step Above Interior Railings, LLC
04.2013 - 04.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout team.
- Trained and motivated employees to perform daily business functions.
- Designed, order material and installed high quality railing systems.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Installed complete systems at new residential and business construction sites.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Assisted with system design and layout to optimize installations and continuous performance.
- Trained new installers on best practices and company procedures, fostering collaborative learning environment that strengthened overall team performance.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly and proficiently.
- Established loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Prepared bank deposits and handled business sales and transaction reports
Business Owner/Operator Manager
The Finishing Touch Interior Railings, LLC
04.1988 - 04.2013
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established loyal customer base through referral programs and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Successfully managed team of employees, providing guidance, coaching and performance evaluations to ensure optimal productivity.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Served as primary point-of contact with suppliers and contractors to achieve inventory expectations.
- Ensured regulatory compliance by staying informed on industry standards and maintaining accurate documentation for audits.
Education
Associate of Science - Computer Programming
Ocean County College
Toms River, NJVocational - Electrical Trades
Brick High School
Brick, NJFirst Aid & CPR
Brick Township High School
Brick Town, NJSkills
- Customer Service/Relations
- Attention to Detail
- Driven and Determined
- Work Planning and Prioritization
- Employee Training
- Project Management
- Purchasing and planning
- Bookkeeping
- Quality Assurance
- Start-Up Operations
- Decision-Making
- Scheduling
- Financial Oversight
- Cost Control
- Price Structuring
Timeline
Business Owner/Operator Manager
A Step Above Interior Railings, LLC
04.2013 - 04.2024
Business Owner/Operator Manager
The Finishing Touch Interior Railings, LLC
04.1988 - 04.2013
Associate of Science - Computer Programming
Ocean County College
Vocational - Electrical Trades
Brick High School
First Aid & CPR
Brick Township High School
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