Bruce Stratton
Hernando,MS
Summary
I am an accomplished professional with over 20 years of progressive management experience who is confident in ability to build, develop and supervise a team of people to perform at their best. I am knowledgeable in all casino table games and game protection techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Floor Supervisor
Southland Casino
02.2023 - 07.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Pencil
HORSESHOE CASINO, CAESARS' ENTERTAINMENT
01.2008 - 02.2023
- Provided guidance and support to dealers in all customer and gaming interactions
- Diffused difficult situations with customers to the satisfaction of the customer, the dealer and the organization
- Coached and held staff accountable for Policies and Procedures
- Managed Labor, number, type of tables and bet amount
- Completed Yearly Evaluations on several Front-Line Employees
- Served as Hiring Supervisor through calling, interviewing and auditioning prospective new hires.
Manager - Dual Rate Pit
HORSESHOE CASINO, CAESARS' ENTERTAINMENT
01.2003 - 01.2008
- Managed scheduling and assignment of dealers on swing shift ensuring appropriate games available to maximize revenue
- Responsible for ensuring the smooth operation of the gaming floor, driving revenue through strategic pricing of games to maximize profitability while ensuring customer satisfaction
- Developed, coached and engaged 44 employees to deliver superior external service and adherence to company policies and Mississippi Gaming Regulations
- Responsible for protecting casino assets valuing $2,000,000.
Floor Supervisor
HORSESHOE CASINO, CAESARS' ENTERTAINMENT
01.1998 - 01.2003
- Provided guidance and support to dealers in all customer and gaming interactions
- Diffused difficult situations with customers to the satisfaction of the customer, the dealer and the organization
- Key Accomplishment: Development of Procedure Manual enabling Pit Managers to take on increasing responsibilities in issuance, redemption and verification of credit
- Increased revenue by an average of $3.9 million annually through strategic yielding of games and labor management.
Education
High School Diploma -
Richards High
Oak Lawn, IL12.1979
Skills
- Calm Under Pressure
- Dependable and Responsible
- Research
- Project Planning
- Problem-Solving
- Decision-Making
Timeline
Floor Supervisor
Southland Casino
02.2023 - 07.2024
Pencil
HORSESHOE CASINO, CAESARS' ENTERTAINMENT
01.2008 - 02.2023
Manager - Dual Rate Pit
HORSESHOE CASINO, CAESARS' ENTERTAINMENT
01.2003 - 01.2008
Floor Supervisor
HORSESHOE CASINO, CAESARS' ENTERTAINMENT
01.1998 - 01.2003
High School Diploma -
Richards High
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