Summary
Overview
Work History
Education
Skills
Timeline
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Bruce Taylor

Austin,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Customer Success Specialist

AffiniPay
05.2023 - Current
  • Maintain merchant satisfaction with forward-thinking strategies focusing on addressing merchant needs and resolving concerns.
  • Proactively engaging with merchants by using Zendesk communication channels, such as email or chat, to keep customers informed.
  • Identifying and prioritizing incoming phone calls based on urgency, averaging 30-40 calls a day.
  • Utilize customer service software to manage interactions and track customer satisfaction.
  • Collaborate with cross-functional teams to deliver successful product implementations.
  • Rack and analyze customer success metrics, such as customer satisfaction scores, retention rates, and upsell opportunities.
  • Collect customer feedback and make process changes to exceed customer satisfaction goals.

Therapeutic Assistant

Rosedale School District
04.2022 - 04.2023
  • Assisted students in developing coping strategies and skills.
  • Fostered positive and therapeutic relationships with students.
  • Assisted in implementing lesson plans, providing explanations, and ensuring students understood the material.
  • Provided one-on-one assistance to students who required additional support in specific areas.
  • Worked with teachers to implement and monitor IEPs, and tailored support to meet the specific goals outlined in each student's plan.

Brand Ambassador

Super Coffee
05.2022 - 03.2023
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about the company.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Collaborated with local field sales to promote brand awareness and sales results.
  • Placed new and existing brand products in competitive retail locations.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.

Education

Bachelor of Arts - General Studies

Texas State University
San Marcos, TX
12.2021

Skills

  • Customer Support
  • Appointment Scheduling
  • Call Management
  • Product Knowledge
  • Data Collection
  • Documentation
  • Problem-Solving
  • Data Entry

Timeline

Customer Success Specialist

AffiniPay
05.2023 - Current

Brand Ambassador

Super Coffee
05.2022 - 03.2023

Therapeutic Assistant

Rosedale School District
04.2022 - 04.2023

Bachelor of Arts - General Studies

Texas State University

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Bruce Taylor