Bruce Thai
4323 Belle Park Dr ,TX
Summary
Dynamic business leader with extensive experience at Countrywide Home loans, Caesars Entertainment Casino, L'Auberge Casino Resort, Bleu Oyster Bar and many cellular companies, excelling in client relationship management and marketing strategy development. Proven track record in enhancing customer loyalty and driving sales growth through innovative promotional campaigns. Skilled in financial reporting and team leadership, fostering a collaborative environment that boosts performance and efficiency.
Overview
30
30
years of professional experience
Work History
Business Owner/Operator
Bleu Oyster Bar and Seafood
01.2015 - 10.2026
- Assisted in managing daily tasks to ensure smooth workflow.
- Adapted quickly to new challenges in a dynamic work environment.
- Supported customer service efforts to enhance great experiences.
- Assisted with payroll, taxes, work schedule and ordered all supplies needed for the restaurant.
- Developed and implemented operational strategies to enhance service quality and efficiency.
- Oversaw financial management, including budgeting, cost control, and inventory management.
- Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
Executive Casino Host
Caesars Entertainment, L'auberge Casino Resort Lake Charles
01.2007 - 11.2014
- Cultivated relationships with high-value players to enhance loyalty and drive repeat visits.
- Coordinated special events and VIP experiences, elevating customer engagement and satisfaction levels.
- Analyzed player data to identify trends and tailor marketing strategies for targeted promotions.
- Collaborated with casino departments to ensure seamless guest services and operational efficiency.
- Mentored junior hosts, providing guidance on best practices for customer interactions and service standards.
- Developed personalized gaming experiences based on individual preferences, increasing customer retention rates.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
- Oversaw credit line approvals for select clientele based on thorough review processes while adhering strictly to internal risk management guidelines.
Production Manager/Mortgage Loan Officer Manager
Countrywide Mortgage
03.2002 - 12.2006
- Top 20 highest performance production manager within Countrywide Home Loan company nationwide.
- Trained and mentored staff, fostering skill development and teamwork.
- Assisted loan officers in processing mortgage applications and documentation.
- Coordinated communication between clients and lenders to streamline application workflows.
- Provided training and support to new staff on system usage and best practices.
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
- Continuously expanded knowledge of various mortgage products and lending guidelines to provide clients with the best possible solutions for their needs.
- Maintained compliance with federal regulations by staying up-to-date with industry changes and guidelines.
- Supported loan officers with application processing, ensuring timely completion for quicker decisions.
- Assisted in closing loans by efficiently gathering required documentation and submitting applications.
Sales Associate
Sprint Pcs, AT&T, Cingular, Digital Cellular
02.1997 - 03.2002
- Delivered exceptional customer service to enhance shopping experiences and build client relationships.
- Assisted customers in product selection, providing knowledgeable recommendations and support.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
- Maintained organized merchandise displays, promoting products and optimizing store layout for visibility.
- Trained new associates on sales techniques and company policies, fostering a collaborative team environment.
- Implemented promotional campaigns to drive sales growth and enhance brand awareness in-store.
- Collaborated with management to develop training materials that improved staff performance and engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Top 10 sales associate nationwide
Education
Associate of Science - Business
University of Arkansas, Forth Smith
Fort Smith, AR08-2020
Skills
- Small business operations
- Sales tactics
- Personnel management
- Financial reporting
- Inventory control
- Operations management
- Employee training
- Customer service
- Cost control and budgeting
- Marketing campaign development
- Sales strategy
- Team leadership
- Time management
- Staff management
- Decision-making
- Employee motivation
- Client relationships
Timeline
Business Owner/Operator
Bleu Oyster Bar and Seafood
01.2015 - 10.2026
Executive Casino Host
Caesars Entertainment, L'auberge Casino Resort Lake Charles
01.2007 - 11.2014
Production Manager/Mortgage Loan Officer Manager
Countrywide Mortgage
03.2002 - 12.2006
Sales Associate
Sprint Pcs, AT&T, Cingular, Digital Cellular
02.1997 - 03.2002
Associate of Science - Business
University of Arkansas, Forth Smith