Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bruce Thomas

Delray Beach,FL

Summary

I am Highly Motivated, also an effective communicator and problem solver. I happen to work extremely well with team members and or groups from diverse backgrounds. I played a role as a leader in many groups. I was apart of the Student Government Association, and served as the Treasurer my Senior Year. I also was in JROTC, and the school's business and marketing program. I served as a Captain on the Varsity football team for 2 consecutive years, and played a minor role as a leader on the Varsity Baseball team my Senior Year. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Behavior Intervention Associate

Atlantic Community High School
08.2019 - 06.2021
  • Enhanced student productivity by streamlining communication and implementing efficient project management tools.
  • Developed strong relationships through timely and thorough follow-up on inquiries and concerns.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and more appropriate behavior from students.
  • Increased student progress by resolving complex issues and providing exceptional service at all times.

Customer Service Representative

Teleperformance USA
05.2016 - 12.2016
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Assistant Director of Afterschool

Hawks Rise Elementary
05.2023 - 11.2023
  • Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
  • Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
  • Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Managed department budget to ensure adequate resources for staff development and instructional materials.
  • Developed strong relationships with community partners to enhance educational opportunities for students.

Truck Washer

SWS
06.2014 - 08.2014
  • My job was to wash and detail the trucks in the yard, which included the inside and buffing

Dietary Aide

Abbey Delray
08.2011 - 06.2014
  • I was responsible for serving the elderly their daily meals according to their appropriate diet given by the physician

Education

Bachelor of Arts - Health And Physical Education

Edward Waters College
Jacksonville, FL
05.2020

High School Diploma -

Atlantic Community High School
Delray Beach, FL
01.2013

Skills

  • Effective team leader
  • Extremely organized
  • Strong verbal communication skills
  • Intelligence gathering techniques
  • Strategic Planning
  • Operations Management
  • Staff Development
  • Data Analysis

Accomplishments

  • High school Graduate
  • Top 20% of my class
  • Corporal in JROTC
  • Student government Treasurer
  • 1st team all-county football and Baseball

Timeline

Assistant Director of Afterschool

Hawks Rise Elementary
05.2023 - 11.2023

Behavior Intervention Associate

Atlantic Community High School
08.2019 - 06.2021

Customer Service Representative

Teleperformance USA
05.2016 - 12.2016

Truck Washer

SWS
06.2014 - 08.2014

Dietary Aide

Abbey Delray
08.2011 - 06.2014

Bachelor of Arts - Health And Physical Education

Edward Waters College

High School Diploma -

Atlantic Community High School
Bruce Thomas