Bruce Tolley
Buchanan,Virginia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
38
38
years of professional experience
Work History
Server / Bartender
Cabo Fish Taco
Roanoke, VA
08.2023 - 04.2024
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Stocked server areas with supplies before, during and after shifts.
- Recorded patron's meal options, identifying dietary needs, or special requests to correctly transmit orders.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Brought food and beverages to tables in a timely manner.
- Provided excellent customer service, anticipating guests needs responding pomptly to ensure repeat customers.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Delivered accurate checks at the end of each meal period.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Cleared away dirty dishes from tables after each course was finished.
- Checked with customers to ensure that they were enjoying their meals.
- Suggested additional items to customers based on their preferences and needs.
- Explained menu items, describing ingredients and cooking methods upon request.
- Effectively managed multiple tables simultaneously during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Outside Sales Commercial and Residential
ADT, Protection 1, Tyco, Johnston Controls
Las Vegas, NV
01.2000 - 01.2022
- Negotiated contracts with clients, ensuring long-term relationships.
- Created and maintained records of all sales activities for accurate tracking.
- Generated leads through cold calling, networking events, and referrals.
- Presented product demonstrations to prospective clients in order to secure new business opportunities.
- Built strong relationships with existing customers by providing superior service and support. Kept personal relationships with clients through frequent visits.
- Responded promptly to customer inquiries regarding products or services offered.
- Attended trade shows and conferences in order to build brand awareness and generate new business contacts.
- Provided training sessions on how to use company products effectively for both employees and customers alike.
- Identified key decision makers within organizations in order to establish relationships with them that could lead to larger deals down the line.
- Developed creative solutions for complex problems that arose during the sales process.
- Evaluated performance metrics regularly in order to measure success against established goals and objectives.
- Hired and trained new staff on excellent field salesmanship.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Started as Small Business Sales Rep, promoted to Small Business Manager (supervised 8-12 sales reps}, moved into customer homes, Ended in Commercial sales - large security systems. Was a top national producer recognized in both ADT and Protection 1 through awards and inclusion in the President's Club on multiple occasions in different roles.
- Six Sigma trained.
Sales / Operatoions Manager
Dynatel Communications
Las Vegas, NV
06.1996 - 09.1999
- This business was in involved selling and installing telephone systems and low voltage infrastructure.
- Directed 35 Technicians as Operations Manager coordinated meetings for safety, and scheduling logistics for jobs to be completed.
- Facilitated communication between cross-functional teams to resolve issues quickly and efficiently.
- Organized trade shows, conferences, seminars, webinars designed to promote brand awareness.
- Maintained current knowledge of technology used in the field of Sales Operations Management.
- Established relationships with vendors to negotiate favorable terms for new products or services.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Directed and coordinated products, services and sales activities.
- Resolved customer complaints regarding sales and service.
- Set up an apprentice program to challenge unskilled laborers to develop into technicians for programming and installation of a variety of communications products.
OSHA Compliance Officer
IEM Belmont
Los Angeles, CA
10.1994 - 05.1996
- Coordinated with outside consultants regarding OSHA compliance matters such as air quality monitoring systems.
- Participated in meetings with external auditors to discuss OSHA compliance issues.
- Maintained records related to OSHA compliance such as accident reports, safety inspection logs.
- Implemented safety protocols in accordance with OSHA regulations; conducted regular safety inspections of work areas to ensure compliance is maintained at all times.
- Conducted periodic reviews to ensure compliance with applicable laws and regulations.
- Attended safety training sessions provided by supervisors in order to maintain compliance with OSHA regulations.
- Ensured compliance with organizational policies, procedures and processes related to projects.
- Evaluated working conditions at job sites to ensure compliance with OSHA regulations.
Door Host
Planet Hollywood
Las Vegas, NV
07.1994 - 09.1994
- Greeted and welcomed guests to the establishment.
- Provided assistance to guests with disabilities or special needs.
- Maintained order in the lobby at all times by monitoring guest behavior.
- Enforced house policies regarding dress code, noise level, smoking areas.
- Ensured smooth flow of service during peak hours.
- This was a high profile location for celebrities to visit. Crowd control and flow in and out of the restaurant were the priority to adhere to fire code. Provided personal escort and security for celebrities when needed.
Infantry Officer
USMCR
Quantico, VA
05.1986 - 07.1994
- Supervised training of foreign forces as part of internal defense efforts, strengthening knowledge and abilities.
- Implemented strategies to enhance team cohesion and morale.
- Developed tactical plans for successful mission execution.
- Led infantry platoon in combat operations and training exercises.
- Trained soldiers in weapons handling and marksmanship skills.
- Established forward operating bases during deployment scenarios.
- Facilitated coordination between allied forces and units.
- Exercised high levels of maturity, experience, judgment and rapid critical thought to operational environments.
- Mentored junior officers in leadership development programs.
- Oversaw physical fitness training for optimal troop readiness.
- Enforced adherence to military standards, regulations, and discipline.
- Supervised maintenance of vehicles, weapons, and communications equipment.
- Developed defensive positions to protect against enemy attacks.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Provided security for convoys, installations and personnel in hostile areas.
- Constructed fortifications such as foxholes, trenches, bunkers and fighting positions.
- Coordinated fire support activities with other units on the battlefield.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
Education
Bachelor of Arts - Modern Language - Spanish
VMI
Lexington, VA05-1986
Six Sigma
Skills
- Exceptional customer service
- Tableside Etiquette
- Professional Appearance
- Sales expertise
- Food safety understanding
- Strong Work Ethic
- Menu knowledge
- Adaptable and Flexible
- Organizational Skills
- Workflow Coordination
- Goal Setting
- Warm and Friendly
Affiliations
- Roanoke Men's Rugby Coach
- Participate in competitive Pool league
Languages
Spanish
Limited
French
Elementary
Accomplishments
- President's Club as a top national salesmen at ADT/Protection 1
- Several Military awards.
References
References available upon request.
Timeline
Server / Bartender
Cabo Fish Taco
08.2023 - 04.2024
Outside Sales Commercial and Residential
ADT, Protection 1, Tyco, Johnston Controls
01.2000 - 01.2022
Sales / Operatoions Manager
Dynatel Communications
06.1996 - 09.1999
OSHA Compliance Officer
IEM Belmont
10.1994 - 05.1996
Door Host
Planet Hollywood
07.1994 - 09.1994
Infantry Officer
USMCR
05.1986 - 07.1994
Bachelor of Arts - Modern Language - Spanish
VMI
Six Sigma
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