Bruce Toppen

Service vehicles with mechanical issues.

Diagnose issues with vehicles brought into shop.

Oversee shop area and ordering of supplies.

Schedule services with customers. Make sure customers are satisfied with work and maintenance.

• Developed strategic initiatives to reduce turnaround time on vehicle repairs.
• Oversaw customer interactions, resolving issues promptly to maintain high service standards.
• Conducted regular performance evaluations, providing feedback and coaching for continuous improvement.
• Resolved customer complaints in professional and timely manner.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.

• Diagnosed and repaired equipment malfunctions to ensure optimal performance.
• Conducted routine maintenance on various systems to enhance reliability and longevity.
• Trained junior technicians on safety protocols and operational best practices.
• Implemented process improvements that streamlined service workflows and reduced downtime.
• Led initiatives to enhance customer satisfaction through timely and effective service delivery.
• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.