BRUCE TROTMAN
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful Administrator known for high productivity and efficient task completion. Possess specialized skills in workflow management, data analysis, and strategic planning. Excel in communication, problem-solving, and time management, ensuring seamless operations and project success.
Overview
27
27
years of professional experience
Work History
Local Record Administrator
Delta Air Lines, Inc
Queens, NY
11.2021 - Current
- Monitored usage statistics, such as course completion rates and time spent in courses, to identify areas of improvement.
- Updated content on the LMS platform based on feedback from instructors or students.
- Developed reports summarizing usage patterns or performance metrics related to an LMS system.
- Collaborated with IT staff members regarding any technical issues associated with using or maintaining an LMS system.
Customer Service Instructor
Delta Air Lines, Inc
Queens, NY
09.2012 - Current
- Applied various teaching aids to minimize learning gaps and instruct and motivate students
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems
- Evaluated and revised lesson plans and course content to achieve student-centered learning
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses
- Emphasized safe working and classroom conditions and practices
- Used learning assessments to regularly monitor student understanding of class concepts and materials
- Tested students on materials presented in workshops and classes to assess grasp of material.
Lead Customer Service Agent
Delta Air Lines, Inc
Queens, NY
08.2004 - 08.2012
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responding proactively and positively to rapid change.
Lead Ramp Agent
Delta Air Lines, Inc
Queens, NY
07.1997 - 07.2004
- Coordinated with ramp agents to verify baggage was placed on the correct outgoing flight
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency
- Coordinated ground crew activities to complete objectives on schedule
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays
- Maintained accurate documentation of performed work and completed tasks
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
Skills
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- MS Office
- Excellent Communication
- Attention to Detail
- DeltaTerm
- SNAPP
Timeline
Local Record Administrator
Delta Air Lines, Inc
11.2021 - Current
Customer Service Instructor
Delta Air Lines, Inc
09.2012 - Current
Lead Customer Service Agent
Delta Air Lines, Inc
08.2004 - 08.2012
Lead Ramp Agent
Delta Air Lines, Inc
07.1997 - 07.2004
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