Bruce Wadsworth
Manager
NEW FLORENCE,PA
Summary
Results-driven operations leader with a successful history at Pecos Benedictine Monastery, focusing on strategic planning and team development. Enhanced accountability and performance metrics through decisive problem-solving and decision-making. Drove a 20% revenue growth by fostering robust client relationships and maintaining high standards in customer service and operations management.
Overview
2019
2019
years of professional experience
Work History
Operations Manager
Pecos Benedictine Monastery
03.2011 - 09.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making..
- Negotiated contracts with vendors, securing the best possible terms for the company''s needs and budget constraints.
- Maximized revenue generation through effective sales strategies and market analysis insights.
- Interacted well with customers to build connections and nurture relationships.
Front End Store Manager
Sam's Club
07.2009 - 03.2011
- Managed staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Oversaw cash handling procedures, ensuring accuracy in daily financial transactions and preventing discrepancies or fraud attempts.
- Evaluated employee performance regularly, offering constructive feedback on areas of improvement and recognizing top performers with rewards or promotions.
- Fostered open communication within the team by holding regular meetings, creating an environment where employees felt comfortable sharing ideas or concerns.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Owner/ President
Southwest Interiors
1989 - 2009
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed financial, operational and human resources to optimize business performance.
Education
Academic
Mount Pleasant High School
Mt. Pleasant, PASkills
- Problem-solving and decision-making
- Team leadership and operations management
- Customer service excellence
- Strategic planning and implementation
- Product management expertise
Timeline
Operations Manager
Pecos Benedictine Monastery
03.2011 - 09.2018
Front End Store Manager
Sam's Club
07.2009 - 03.2011
Owner/ President
Southwest Interiors
1989 - 2009
Academic
Mount Pleasant High School
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