Bruce Wasson
9290 Totopotomoy Trail, Ashland,United States
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Automotive Service Writer
Whitten Brothers Of Richmond
Richmond, VA
06.2022 - Current
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Answered service department phone and responded promptly to questions and messages with patience and tact.
- Calculated repair costs and reasonable timeline for completion of service.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Researched and verified warranty plans and coverage in a effort to maximize customer savings.
- Used computer system to enter customer information, create service records, order parts and develop cost estimations.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Gathered information through research and vendor inquiries to provide job estimates.
Sales Associate Specialist
Home Depot
Ashland, VA
08.2021 - 05.2022
- Greeted customers and helped with product questions, selections and purchases
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Administrative Assistant
Martha Jefferson Hospital
Charlottesville, VA
02.2019 - 07.2021
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Developed and managed accurate and confidential patient records.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Maintained current and accurate medical records for patients.
Pastor
Morning Star Church
Scottsville, VA
01.2013 - 05.2019
- Officiated special services such as weddings, funerals, baptisms and nursing home services.
- Provided spiritual and administrative leadership to church and managed daily operations.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Provided spiritual care through visitation, counseling and prayer.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Oversaw administration and management of all areas of ministry.
Mechanical Supervisor
United States Army
Tacoma, WA
02.2008 - 02.2011
- Monitored and motivated employees, tracking and documenting activities, correcting problems and implementing improvement plans to boost quality of mechanical work.
- Maintained adequate inventory of spare parts to prevent critical downtime.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Organized ongoing maintenance schedules to boost system performance.
- Delegated team assignments, reviewed work and set schedules to maintain optimal coverage of all mechanical needs.
- Reported on work progress to manager and incorporated feedback to maintain tight schedules.
- Prepared regular departmental reports detailing mechanical installation, maintenance and repair activities.
- Trained mechanical department personnel in procedures and safety requirements.
Aviation Maintenance Administration
United States Navy
Norfolk, VA
02.1997 - 03.2008
- Organized ongoing maintenance schedules to boost system performance.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Analyzed account information to improve and optimize customer relations.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Contributed to development, implementation and execution of maintenance programs.
Education
Bachelor of Arts - Religious Studies
Liberty University
Lynchburg, VA06.2013
Skills
- Understanding Customer Needs
- Client Communication
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Strong Organizational Skills
- Ease with Computers and Technology
- Multitasking and Time Management
- Research and Analytical Skills
- Correspondence Writing
- Data Entry Documentation
- Administrative Leadership
Timeline
Automotive Service Writer
Whitten Brothers Of Richmond
06.2022 - Current
Sales Associate Specialist
Home Depot
08.2021 - 05.2022
Administrative Assistant
Martha Jefferson Hospital
02.2019 - 07.2021
Pastor
Morning Star Church
01.2013 - 05.2019
Mechanical Supervisor
United States Army
02.2008 - 02.2011
Aviation Maintenance Administration
United States Navy
02.1997 - 03.2008
Bachelor of Arts - Religious Studies
Liberty University
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