Raymond Ellis
North Augusta,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Emergency Manager Specialist
New Hanover County Emergency Management
Wilmington, NC
07.2019 - 10.2023
- Enhanced disaster preparedness by developing and implementing comprehensive emergency management plans.
- Coordinated multi-agency responses for effective disaster relief during major incidents.
- Improved community resilience by conducting public awareness campaigns on emergency preparedness measures.
- Managed resources efficiently, allocating personnel and equipment during critical response operations.
- Developed tailored training programs for over 1700 County Employees and emergency management staff, increasing overall proficiency in handling emergencies using the software platform WebEOC .
- Was in charge of the development, implementation, and maintenance of the software WebEOC , ensuring minimal disruption during disasters.
Client Success Manager
Intermedix, R1
Boone, NC
01.2008 - 10.2018
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined communication between clients and internal teams for smoother project execution.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Analyzed client feedback to identify areas of improvement for product offerings and services.
- Managed a diverse portfolio of 137 clients covering 10 States in the US, ensuring timely delivery of products and services to meet their unique needs.
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
- Established a reputation for excellence in customer service, resulting in increased client referrals and expansion of business opportunities.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Performed troubleshooting of software and hardware to resolve issues and keep clients system optimal during declared emergency events, and National disasters.
Customer Support Technician
ESi Acquisitions
Augusta, GA
04.2007 - 12.2007
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined troubleshooting processes for quicker resolution times and increased customer satisfaction.
- Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
- Collaborated with team members to increase overall productivity and deliver exceptional support service.
- Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.
- Delivered personalized solutions by actively listening to customers'' concerns and adapting problem-solving techniques accordingly.
- Diagnosed and troubleshot hardware, software and network issues.
Restaurant Bar Owner
W.E.S.C. Inc
Auburn, AL
07.2003 - 11.2006
- Boosted restaurant revenue with effective marketing strategies, including social media promotion and local advertising.
- Created a welcoming atmosphere for patrons by designing an inviting interior space and providing exceptional customer service.
- Streamlined operations by implementing efficient inventory management systems and staff scheduling procedures.
- Managed financial aspects of the business, including budgeting, profit/loss analysis, and cash flow management.
- Developed a loyal customer base through consistent delivery of high-quality food, beverages, and service.
- Cultivated a strong team culture among staff members by providing ongoing training opportunities and fostering open communication channels.
- Implemented creative promotions such as themed nights or happy hour specials to attract new customers while retaining existing ones.
- Organized special events like live music performances or trivia nights to provide unique entertainment options for guests.
- Recruited, hired, and trained talented staff to fill vacancies.
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
Bar & Restaurant Manager
Last Call
Augusta, GA
11.2000 - 06.2003
- Boosted revenue through strategic marketing initiatives, menu development, and event promotions.
- Managed inventory control, reducing waste and optimizing stock levels for maximum profitability.
- Improved employee retention rates through effective recruitment, onboarding, and ongoing professional development opportunities.
- Developed strong relationships with guests through personalized service and attention to detail, fostering repeat business.
- Championed staff engagement activities that fostered camaraderie and team spirit among employees, leading to improved job satisfaction rates.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
Education
No Degree - Business Management
- Relevant Coursework: Web Design & Microsoft Office
- Professional Development: Arts Management
- Delta Chi Member
- Extracurricular Activities: Music Recording & Engineering
High School Diploma -
06.1995
Skills
- Training Development
- Decision Making
- Data Analysis
- Crisis Management
- Team Leadership
- Technical Proficiency
- Project Management
- Conflict Resolution
- Organizational Skills
- MS Office
- Relationship Building
- Problem-Solving
- Troubleshooting
- Forklift operation
- Printers and Peripherals Installation
- Software Installation
- System Upgrades
- Network Operating Systems
- Computer Troubleshooting
- Hardware Troubleshooting
- HTML and CSS Knowledge
- Adobe Software
- Hardware and Software Installation
- Staff management
- Social media promotion
- Customer service excellence
- Time management
- POS systems proficiency
- Marketing strategies
- Sales and Marketing
- Front of House Management
- Customer Retention
Certification
- Incident Command System FEMA
- Forklift Training
- WebEOC Administrator, Juvare
- CPR Training
Timeline
Emergency Manager Specialist - New Hanover County Emergency Management
07.2019 - 10.2023
Client Success Manager - Intermedix, R1
01.2008 - 10.2018
Customer Support Technician - ESi Acquisitions
04.2007 - 12.2007
Restaurant Bar Owner - W.E.S.C. Inc
07.2003 - 11.2006
Bar & Restaurant Manager - Last Call
11.2000 - 06.2003
College of Charleston - No Degree, Business Management
Augusta Preparatory Day School - High School Diploma,