Bruce McPeters Jr
New Braunfels,TX
Summary
Kitchen Manager/Cook with 18 years of extensive experience in food service and business management, adept at streamlining operations and enhancing team performance. Demonstrates strong skills in time management, inventory control, and menu planning, consistently delivering high-quality meals and maintaining a clean work environment. Seeking opportunities for growth and advancement beyond a greasy kitchen setting, leveraging a proven track record of innovative solutions and customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Wingstop
10.2024 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
Kitchen Manager/Cook
Black Whale Pub
10.2020 - Current
- Oversee daily kitchen operations ensuring efficiency and high standards.
- Train new hires to maintain quality, boosting team performance.
- Manage vendor relationships for timely deliveries and fresh produce.
- Maintain clean work environment, enhancing operational efficiency.
- Produce high-quality meals, consistently satisfying customer expectations.
- Foster positive relationships with customers and management while cultivating a team-oriented atmosphere. Implement efficient workflows to enhance kitchen productivity and staff morale.
- Develop creative menu items and streamline kitchen processes to improve efficiency. Adapt to changing customer preferences and market trends to maintain a competitive edge.
Kitchen Manager
Alpine Haus
09.2016 - 09.2020
- Oversee daily kitchen operations.
- Create and update schedules for kitchen and dishwashing staff.
- Work with vendors to ensure adequate quality of ingredients needed for operations.
- Cook delicious scratch-made dishes for customers.
- Was featured on the television show 'Texas Eats', on KSAT 12.
- Maintain a clean and efficient working environment.
- Prep ingredients to be used during operating hours.
Customer Service Representative
Hill Country Holdings, LLC
01.2015 - 07.2016
- Assisted delivery drivers in finding the best route for delivery.
- Worked as a liaison between customers and delivery personnel or store associates.
- Followed up with customers to inquire their satisfaction with the service received and product quality.
- Scheduled maintenance for items purchased by customers.
- Suggested items to accompany or enhance their purchases.
Assistant Manager
GameStop
06.2006 - 01.2015
- Oversee store operations during business hours.
- Assist customers in finding the right product to meet their needs.
- Educate customers on new products and items that are soon to be released in an effort to upsell or acquire reservations.
- Keep track of inventory going in and out of the store.
- Establish and maintain rapport with customers.
Education
High school diploma - undefined
Kalaheo High School
Kailua, HI06.2000
Skills
- Produce Experience
- Food Handling (Expert)
- Meal Preparation
- Labor Cost Analysis
- Food Safety (Expert)
- Food Preparation
- Shift Management (Expert)
- Microsoft Word
- Management (Expert)
- POS
- Upselling
- Inventory Control (Expert)
- Kitchen Management Experience (Expert)
- Culinary Experience
- Merchandising
- Cooking (Expert)
- Supervising Experience (Expert)
- Restaurant Management (Experienced)
- Menu Planning
- Time Management (Expert)
- Retail Sales (Experienced)
- Cleaning Experience
- Profit & Loss (Expert)
Accomplishments
Appeared on the San Antonio television show, "Texas Eats" on January 7, 2020, as the executive chef at Alpine Haus.
Certification
- Driver's License
- Food Handler Certification
Timeline
General Manager
Wingstop
10.2024 - Current
Kitchen Manager/Cook
Black Whale Pub
10.2020 - Current
Kitchen Manager
Alpine Haus
09.2016 - 09.2020
Customer Service Representative
Hill Country Holdings, LLC
01.2015 - 07.2016
Assistant Manager
GameStop
06.2006 - 01.2015
High school diploma - undefined
Kalaheo High School
Similar Profiles
Eric VillegasEric Villegas
Crew Member at WingstopCrew Member at Wingstop
Ki'mora AgeeKi'mora Agee
Cashier at WingstopCashier at Wingstop
Paris WilloryParis Willory
Team Leader at WingstopTeam Leader at Wingstop
Yamilet CarrilloYamilet Carrillo
Cashier at WingstopCashier at Wingstop
Selena ContrerasSelena Contreras
Customer Experience Lead/Sales Associate at Victoria SecretCustomer Experience Lead/Sales Associate at Victoria Secret