Bruce Byrd

Works closely and in conjunction with the offices of Information Technology (IT) and Engineering to ensure that all technical aspects and systems are always up and functional.

3. Keep up-to-date with the current and constantly evolving technologies and innovations with APARC Systems and the parking industry.

4. Manages and administers processes, procedures, and functions related to pay-on-foot parking collection devices, enforcement of long-term parking rules, parking fare media, parking validation systems, parking gate overrides, ticket and car fraud analysis, BAMS settlement, and charge-back functions of parking operations.

5. Manages the maintenance oversight of parking equipment for the Authority.

6. Manages, plans, and controls parking administration by overseeing the reconciliation of all parking revenue processing systems, monitoring and preventing fraudulent activities, and controlling system access. Manages activities that include identifying, preventing, investigating, resolving, and reporting discrepancies, unusual occurrences, and variances.

7. Actively participates in transit costs and revenue research programs and model development projects to provide tools for financial assessment, financial planning modeling, revenue research programs, and model development projects to provide tools for the financial evaluation, financial planning, modeling, revenue strategies, and fare policy in support of management decision-making.

8. Manages and oversees the administration of all contracts, including service contracts and maintenance, equipment, and supplies for parking services.

9. Manages Parking Services employees' performance and monitors parking revenue collections, equipment maintenance, parking facilities, and overall customer service impact.

10. Plans, maintains, and manages the Parking Services annual budget, the APARC System program for future growth and development at other MARTA locations, and the overall success of MARTA’s long-term paid parking program.

11. Performs other related duties as assigned.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to deliver goods and services timely and accurately.
• Developed systems and procedures to improve operational quality and team efficiency.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Facilitated smooth collaboration between departments through clear communication channels.

• Oversaw workforce management planning, volume predictions, and capacity planning.
• Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication.
• Managed employee-related issues encompassing labor, turnover, and diversity.
• Increased team productivity by providing ongoing training, coaching, and performance feedback to staff members.
• Oversaw staff and sub-contractor performance review assessments.
• Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
• Established robust performance metrics to track progress against objectives regularly and adjust strategies as needed for success.
• Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
• Improved operational efficiency by streamlining processes and implementing innovative strategies.
• Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.

• Maintained compliance with all regulations, avoiding fines and penalties for the organization.
• Managed a team of drivers, providing support and guidance to improve performance and productivity.
• Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
• Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
• Developed strong relationships with clients, ensuring their satisfaction and loyalty to the company.
• Organized records of vehicles, schedules and completed orders.
• Conducted regular evaluations of transportation procedures for continuous improvement opportunities.
• Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
• Increased transportation efficiency by optimizing routing and scheduling processes.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Managed time efficiently to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Developed and maintained courteous and effective working relationships.