BRUIN FRITSCHER
Greenville,NC
Summary
Motivated Information Technology professional with hands-on experience in technical support and customer service roles. Skilled in managing helpdesk operations, resolving technical issues, and enhancing user experiences through effective problem-solving and communication.
Overview
2
2
years of professional experience
Work History
AV/Helpdesk
Pitt Community College
03.2023 - Current
- Provides support for audio/visual and teleworking technologies including live streaming and video conferencing.
- Provides support for College-wide Intellikey door lock system, including assistance with issuing of renewal of keys and the associated database.
- Provides Password Resets and Multifactor Authentication resets for Students and Faculty members
- Gathers and Provides information concerning user’s situation; diagnoses problems of the computer; refers to documentation or external resources to resolve situations.
- Documents and tracks work requests generated and instructs HelpDesk operators on determining and accurately implementing work order prioritization and follow up for requests
Call Center Representative
Victra Verizon
09.2022 - 03.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Sales Representative
Staples
06.2022 - 09.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Responding quickly and resourcefully to customer requests and concerns
- Multitask on cashier, sales and merchandising responsibilities
Education
Associate of Science - Information Technology
Pitt Community College
Winterville, NC12.2024
High School Diploma -
Greenville Christian Academy
Greenville, NC05.2021
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Dependable and Responsible
- Multitasking
Timeline
AV/Helpdesk
Pitt Community College
03.2023 - Current
Call Center Representative
Victra Verizon
09.2022 - 03.2023
Sales Representative
Staples
06.2022 - 09.2022
Associate of Science - Information Technology
Pitt Community College
High School Diploma -
Greenville Christian Academy
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