BRUIN FRITSCHER
Greenville,NC
Summary
Motivated Information Technology professional with hands-on experience in technical support and customer service roles. Skilled in managing helpdesk operations, resolving technical issues, and enhancing user experiences through effective problem-solving and communication.
Overview
2
2
years of professional experience
Work History
AV/Helpdesk
Pitt Community College
Winterville, NC
03.2023 - Current
- Provides support for audio/visual and teleworking technologies including live streaming and video conferencing.
- Provides support for College-wide Intellikey door lock system, including assistance with issuing of renewal of keys and the associated database.
- Provides Password Resets and Multifactor Authentication resets for Students and Faculty members
- Gathers and Provides information concerning user’s situation; diagnoses problems of the computer; refers to documentation or external resources to resolve situations.
- Documents and tracks work requests generated and instructs HelpDesk operators on determining and accurately implementing work order prioritization and follow up for requests
Call Center Representative
Victra Verizon
Greenville, NC
09.2022 - 03.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Sales Representative
Staples
Greenville, NC
06.2022 - 09.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Responding quickly and resourcefully to customer requests and concerns
- Multitask on cashier, sales and merchandising responsibilities
Education
Associate of Science - Information Technology
Pitt Community College
Winterville, NC12.2024
High School Diploma -
Greenville Christian Academy
Greenville, NC05.2021
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Dependable and Responsible
- Multitasking
Timeline
AV/Helpdesk
Pitt Community College
03.2023 - Current
Call Center Representative
Victra Verizon
09.2022 - 03.2023
Sales Representative
Staples
06.2022 - 09.2022
Associate of Science - Information Technology
Pitt Community College
High School Diploma -
Greenville Christian Academy