Bruna Coelho
New York,NY
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Marketing Associate
Broadway Spirits
12.2023 - Current
- Wrote engaging and successful marketing, advertising, and website copy.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Created customized marketing materials to increase product awareness.
- Generated reports to support development and implementation of marketing plans.
- Researched and evaluated potential new markets and products.
Shipping and Receiving Manager
Broadway Spirits
03.2023 - 01.2024
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Pulled, verified, and packaged items for shipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Conducted research to address shipping errors and packaging mistakes.
Front End Customer Service Manager
Broadway Spirits
09.2022 - 02.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
Store Manager
Prime Essentials
05.2021 - 09.2022
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Medical Biller
Hospital São Francisco De Assis
03.2016 - 07.2017
- Collected payments and applied to patient accounts.
- Delivered timely and accurate charge submissions.
- Adhered to established standards to safeguard patients' health information.
- Liaised between patients, insurance companies, and billing office.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Education
Colégio Estadual Dunshee De Abranches
Rio De Janeiro, Brazil Skills
- Research and trend analysis
- Content optimization
- Campaign execution
- Digital Marketing
- Database Management
- Client Relationship Management
- Project Management
- Marketing campaign development
- Social Media Marketing
- Product marketing
- Analytics and SEO
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Marketing Associate
Broadway Spirits
12.2023 - Current
Shipping and Receiving Manager
Broadway Spirits
03.2023 - 01.2024
Front End Customer Service Manager
Broadway Spirits
09.2022 - 02.2024
Store Manager
Prime Essentials
05.2021 - 09.2022
Medical Biller
Hospital São Francisco De Assis
03.2016 - 07.2017
Colégio Estadual Dunshee De Abranches
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