Bruna Gagliardi

Spearheading the ideation and execution of all company projects while taking full ownership of creation and implementation.
- Developing consultancy services for groups and individuals seeking specialized guidance and direction, inspired by the success of a live event. Initiated a pilot project with a set timeframe, which has evolved into an ongoing initiative entirely conceptualized by me.
- Collaborating with a partner to deliver consultancy sessions, sharing knowledge and expertise with participants.
- Developing and designing forms, Instagram posts, and conducting weekly content editing for participants on YouTube.
- Managing a group of participants, handling all aspects of customer service and support.
- Actively seeking feedback from participants to continuously improve and enhance the quality of services provided.
- Overseeing communication within the student community on Telegram, fostering a collaborative and interactive learning environment.
- Leading the organization of two successful lecture events for a group of 200 attendees, overseeing all logistical aspects from planning to execution. Playing a key role in securing 10 sponsors, and developing event communications such as presentations and handouts to ensure exceptional customer service.
- Hiring and managing external resources, ensuring seamless event operations, and engaging with participants throughout the event, from registration to on-site guidance and support.

- Organize children's daily schedules to ensure smooth running, promoting a nurturing environment.
- Engage in playtime activities and assist with homework and assignments, contributing to children's education growth.

- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.

- Aided executive in personal tasks such as scheduling appointments or running errands when needed.

- Fostered a love of learning through interactive educational activities helping children develop curiosity and critical thinking skills.

- Maintained open communication with parents to discuss progress, challenges, and goals for the children.

- Collaborated with parents on establishing routines that fostered independence and self-discipline in children.

- Managed schedules efficiently, coordinating extracurricular activities and transportation needs for the children.

- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Established long-term strategic partnerships with key industry clients, fostering mutually beneficial relationships.
- Managed and expanded a personal portfolio of clients, ensuring high customer satisfaction and significantly growing the bank's customer base.
- Maintained client accounts by preventing overdrafts and returned checks through timely follow-ups.
- Identified and addressed clients' needs by offering tailored banking solutions.
- Achieved sales targets by cultivating new client relationships and offering tailored banking products, including loans, lines of credit, investment products, and insurance.

- Provided support to 7 attorneys by managing schedules, coordinating meetings, and handling appointments, ensuring efficient time management.
- Oversaw deadlines and case updates for attorneys, maintaining accurate records in the database and ensuring timely follow-ups.
- Handled client communications via email and phone, managing a high volume of calls and emails to ensure excellent client service.

- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.

- Answered high volume of phone calls and email inquiries.

- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.

- Updated and maintained confidential databases and records.

- Welcomed high-profile clients and guided them to their respective account managers, ensuring a seamless customer experience.
- Handled client calls, transferring them among 10 managers, and coordinated incoming mail and documents to maintain efficient office operations.
- Managed the schedules of account managers, coordinating appointments and meetings to ensure optimal time management and organization

- Handled confidential and sensitive information with discretion and tact.

- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.