Bruna Hassan Safawi
Customer Support Specialist With Logistics And Operations Expertise
Brazil,/ Lebanon
Summary
Results-driven professional with experience in customer support, logistics, and brand management. Skilled in coordinating international shipments, enhancing client satisfaction, and resolving complex issues. Fluent in English, Portuguese, and Levantine Arabic, with a strong ability to communicate across cultures and drive business success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Success
Cronos Logistics
02.2021 - 12.2021
- At Cronos, the role as Customer Success Department was focused on the operations of maritime and air import logistics.
- In this role, I gained hands-on experience with the operational aspects of both sea and air import processes. My responsibilities included providing post-arrival support to clients, ensuring they were kept informed about their shipments' status, and addressing any concerns that arose after cargo arrival.
- This position allowed me to enhance my customer service skills and deepen my understanding of international logistics operations.
Import Customer Service
Fast Shipping
12.2021 - 3 2023
- As a customer specialist, I was responsible for managing international shipments from multiple countries, overseeing the entire logistics process from factory dispatch to arrival at the destination port.
- Managed over 50 client accounts in the maritime import logistics sector, providing post-arrival support and ensuring timely communication on shipment status.
- Monitored the arrival and clearance of 50+ shipments per month, ensuring clients were informed of any delays or issues.
- My primary function was to provide regular updates and follow-ups to clients regarding their cargo status.
- In this role, I developed strong problem-solving skills, effectively resolving issues between exporters and importers to ensure smooth and timely delivery of goods.
- My proactive approach and attention to detail contributed to maintaining high levels of client satisfaction and operational efficiency.
Customer Service
Smart Source
08.2023 - 03.2024
- In my role as a Customer Service Representative, I was responsible for handling inbound calls from patients in the United States who sought to schedule appointments at an eye clinic in Wisconsin.
- My duties included providing comprehensive assistance to patients, addressing their inquiries, and guiding them through the appointment scheduling process to ensure a seamless and satisfactory experience.
- Streamlined call handling processes for improved efficiency and reduced wait times
Brand Manager
MoManagement
3 2024 - 8 2024
- I assumed the role of Brand Manager for a local Lebanese makeup brand, where I was responsible for managing the brand's TikTok and Instagram accounts.
- My key tasks included developing and executing social media strategies, promoting products, and fostering an engaged community of followers.
- My efforts contributed to enhancing brand visibility and building a loyal online audience.
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points
- Managed and oversaw creative projects to drive quality, accuracy and deadline management
Education
Bachelor of Science - International Relations
Universidade Do Vale Do Itajai
Brazil 02.2019 - 02.2023
Skills
Advocacy and Public Speaking
Research and Analysis
Project Management
Problem-Solving
Leadership and Teamwork
Language Skills
Interpersonal Skills
Cross-Cultural Competence
Communication
Advocacy and Public Speaking
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Arabic
Limited Working
Projects
Surreal Park Nightclub Opening & Event Organization
Location : Camboriú, Brazil
Role : Event Coordinator & Promotions Assistant Freelancer
Responsibilities :
- Assisted in the planning and execution of the grand opening of Surreal Park, one of the largest nightclubs in South America, ensuring a smooth and successful launch.
- Developed and implemented promotional strategies to generate buzz around the club's opening, working closely with social media platforms and local influencers.
- Coordinated with vendors, performers, and staff to organize large-scale events, including internationally renowned DJs and themed nights.
- Managed logistics and schedules to ensure seamless event execution, contributing to the club's reputation for world-class experiences.
- Collaborated with the marketing team to increase the club's visibility and grow its customer base through targeted campaigns.
University Extension Program - Haitian Refugees Support
Location: Brazil
Role: Volunteer Coordinator
Responsibilities:
- Assisted Haitian refugees in Brazil with obtaining the necessary documentation for legal residency, helping them navigate the bureaucratic process.
- Provided guidance and support on legal matters, ensuring refugees had access to the appropriate resources.
- Collaborated with university staff and local authorities to create a streamlined process for refugees to secure their documents.
- Engaged in community outreach to raise awareness of the program and ensure Haitian refugees were informed of their rights and opportunities.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service
Smart Source
08.2023 - 03.2024
Import Customer Service
Fast Shipping
12.2021 - 3 2023
Customer Success
Cronos Logistics
02.2021 - 12.2021
Bachelor of Science - International Relations
Universidade Do Vale Do Itajai
02.2019 - 02.2023
Brand Manager
MoManagement
3 2024 - 8 2024