Bruna Moura Cardinal
Hialeah,FL
Summary
At Lullu Person, I excelled as a Retail Sales Associate, mastering POS system operations and enhancing customer satisfaction through exceptional interpersonal communication. My proactive approach led to significant sales goal achievements, leveraging upselling strategies and a positive, professional demeanor to foster customer loyalty and drive store performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Lullu Person
Santos, Sao Paulo
04.2021 - 08.2024
- Assisted customers in finding products to meet their needs.
- Utilized problem-solving and interpersonal skills to resolve conflicts.
- Created price tags and merchandise signs for new items.
- Managed price checks, merchandise transfers, and fitting room returns.
- Calculated pricing, applied discounts, and processed transactions.
- Provided product information and answered customer inquiries.
- Demonstrated extensive knowledge of store products and services.
- Performed cashier duties, including ringing up sales, and issuing receipts.
- Stocked shelves and organized displays to attract customers.
- Tracked inventory levels and restocked items as needed.
- Maintained a clean work environment through regular cleaning tasks.
- Processed returned merchandise according to company policies.
- Operated point-of-sale systems accurately.
- Handled customer complaints professionally.
- Suggested additional items to customers to enhance their shopping experience.
- Adhered to safety regulations when handling hazardous materials.
- Inspected purchased items for defects before handing them to customers.
- Reported inventory discrepancies and pricing issues promptly.
- Stay informed about new product arrivals.
- Boosted customer satisfaction and retention through excellent service.
Education
High School Diploma -
Escola Senai Antonio Souza Noschese
Sao Paulo, Brazil12-2020
Skills
- Department reset
- Account Assistance
- Rapport development
- Sales trends
- Point of sale system
- Upselling strategies
- Positive and professional
- Sales goal achievement
- Store maintenance
- Independent judgment
- Interpersonal and written communication
- Returns and exchanges
- Teamwork
- POS system operations
Certification
- Computer Networking Diploma
- Transversal Competence - Conscious Energy Consumption Certificate
- Unveiling Industry 4.0 Certificate
- Intrapreneur Leadership Certificate
Languages
English
Limited
Spanish
Limited
Portuguese
Native/ Bilingual
Timeline
Retail Sales Associate
Lullu Person
04.2021 - 08.2024
High School Diploma -
Escola Senai Antonio Souza Noschese
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