Bruna S. Goncalves
Canandaigua,NY
Summary
Systematic professional with exceptional organizational, planning and multitasking abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Sterile Processing Technician
Unity Hospital
Greece, NY
01.2021 - Current
- Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
- Identified parameters and sterilization method required for each item to be sterilized.
- Recorded biologicals and test results.
- Wrapped trays, instrument packs and sets.
- Verified and maintained proper documents and records for sterilization.
- Inspected sterile package integrity prior to distribution.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
Barista
Starbucks, Barista
Canandaigua, NY
04.2021 - 10.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
After-School Counselor
Ardsley Children's Center
Ardsley, NY
09.2017 - 03.2020
- Built productive, lasting connections with individual students.
- Counseled individuals and small groups of children, focusing on personal, social and emotional growth and development.
- Coordinated after-school activities contributing to individual student growth and development.
- Prepared snacks for students.
- Planned after school physical activities for students.
- Provided one on one homework help for students.
Cashier
C-town Supermarket
Mount Vernon, NY
04.2016 - 12.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Buffet Server
Glen Island Harbour Country Club
New Rochelle, NY
06.2014 - 11.2014
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Improved guest comfort and satisfaction through personalized service and support.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Delivered catered food and supplies to facility for on-time set-up.
- Adapted service based on customer requests and kitchen readiness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- **This was my first job when in high school, it was a temporary job**
Education
No Degree - Foods And Nutrition
GED -
06.2017
Skills
- Teamwork and Collaboration
- Dependable and Responsible
- Good Telephone Etiquette
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Written Communication
- Planning and Coordination
- Organization and Time Management
- Self-Motivated
- Data Entry
- Attention to Detail
- Problem-Solving
Certification
- SPT - Sterile Processing Technician
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Barista - Starbucks, Barista
04.2021 - 10.2021
Certified Sterile Processing Technician - Unity Hospital
01.2021 - Current
After-School Counselor - Ardsley Children's Center
09.2017 - 03.2020
Cashier - C-town Supermarket
04.2016 - 12.2016
Buffet Server - Glen Island Harbour Country Club
06.2014 - 11.2014
Westchester Community College - No Degree, Foods And Nutrition
Westchester Community College - GED,