Bruna Conconi
Port Saint Lucie,FL
Summary
Experienced server at Conchy Joe's Seafood Restaurant and Bar. Adept at multitasking and delivering exceptional customer service for utmost satisfaction. Proficient in utilizing POS systems and handling cash transactions. Cultivates strong rapport with guests. Well-versed in training new team members and efficiently resolving complaints. Consistently contributes to a positive dining experience and operational excellence.
Overview
4
4
years of professional experience
Work History
Server
Conchy Joes Seafood Restaurant and Bar
12.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
Education
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL01-2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Languages
English
Native or Bilingual
Portuguese
Limited Working
Spanish
Elementary
Timeline
Server
Conchy Joes Seafood Restaurant and Bar
12.2020 - Current
High School Diploma -
Treasure Coast High School
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