Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brunela Amado

North Richland Hills,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Authorized to work for any U.S. employer.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Cognizant
Plano, TX
02.2021 - 01.2024
  • Answered incoming calls and emails, providing frontline customer support or assistance with account services and billing inquiry.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Customer Service Rep

Dialog Direct
Fort Worth, TX
02.2017 - 12.2020
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
  • Served as the company's bilingual Spanish/English customer service representative
  • Answered customers' questions and addressed problems and concerns via phone

Esthetician

Hand & Stone Massage And Facial Spa
Fort Worth, TX
04.2015 - 01.2017
  • Provided excellent customer service and skin care treatments to all clients
  • Educated clients on skin care procedures and products
  • Vastly improved appearance of clients' skin through non-surgical processes

Receptionist

Fernic Building Maintenance
North Richland Hills, TX
03.2013 - 03.2015
  • Put in monthly orders of office building supplies to over 100+ accounts/ dealerships
  • Answered incoming phone calls of employers requesting monthly orders
  • Handled monthly invoices and operated Quickbooks

Education

Licensed & Certified - Esthetician

Duvall's School Of Cosmetology
Hurst, TX
01.2015

Skills

  • Client-focused
  • Conflict mediation
  • Adaptive team player
  • Bilingual in [Spanish]
  • Database entry
  • Active listening

Timeline

Customer Service Representative

Cognizant
02.2021 - 01.2024

Customer Service Rep

Dialog Direct
02.2017 - 12.2020

Esthetician

Hand & Stone Massage And Facial Spa
04.2015 - 01.2017

Receptionist

Fernic Building Maintenance
03.2013 - 03.2015

Licensed & Certified - Esthetician

Duvall's School Of Cosmetology

Similar Profiles

CREATE PROFILE
Brunela Amado