Professional Summary
Overview
Work History
Education
Skills
On-going Education
Additional Information
Timeline

Brunette Sumra Wilkes

FirstService Residential
22482 Alma Aldea #152 Rancho Santa Margarita,CA
17
years of professional experience

Highly professional Manager in the Property Management profession, which is a rapidly evolving market. Outstanding training with the desire and motivation to succeed, learn and grow. Increased sales results in each community managed. Leadership by finding effective solutions for the team, residents and vendors. Established solid working relationships built on trust and accountability from peers as well as ongoing support system from upper management through feedback and collaboration.

Work History

Property Administrator

7 Years 7 Months
FirstService Residential | Irvine, CA | 04.2019 - Current
  • Manage currently 6 HOAs in Newport Coast.
  • Create board packets for monthly meetings
  • Established close relationships with board members and homeowners
  • Perform monthly landscape reviews with Newport Beach landscape vendors and city managers to maintain various areas of Newport Coast to meet city and HOA community expectations.
  • Establish consultative approach while promoting solutions for vendors and homeowner concerns
  • Prepare and execute recommendations for present and future financial operating expenses.
  • Manage team of 40
  • Oversee construction projects throughout each community to meet deadlines

Community Manager

1 Year
Fairmont Management Company | Anaheim, CA | 04.2018 - 04.2019
  • Managed 142 unit community.
  • Very strong leasing skills. Increased occupancy by 40%
  • Collected and input rents, managed financial aspects of running community, keeping budgets within company expectations
  • Interacted with vendors on various projects throughout community which involved various renovation projects. Work closely with maintenance team to maintain timely apartment turns.
  • Trained leasing staff in sales techniques
  • Worked directly with management, Regional Director to brainstorm, discuss strategy and mitigate programs or activities to promote community.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Assistant Manager

1 Year 6 Months
Western National Property Management | Irvine, CA | 10.2016 - 04.2018
  • Adhered to various communities budgetary assumptions and operational functions. Optimize net operating income of property to which assigned
  • Increased occupancy by 15% at various communities.
  • Collected rent, utility allocations and other monies due to property
  • Provided excellent customer service to all residents, vendors, investors
  • Managed various office staff and maintenance personnel
  • Daily interactions with vendors
  • Managed various properties when schedules rotated

Assistant Community Manager

11 Years
The Irvine Company Apartment Communities | Irvine, CA | 10.2005 - 10.2016

* Managed various communities -150 to 430 units

* Adhered to various communities budgetary assumptions and operations

  • Collected rent, utility allocations and other monies due to property
  • Provide excellent customer service to all residents, vendors, investors
  • Managed office staff and maintenance personnel by performing daily meetings
  • Daily interactions with vendors and would oversee various construction projects
  • Assigned to various properties at any given time to manage and assist staff
  • Increased leasing stats by 10% - 20%

Education

High School Diploma

Hoban Dominican High School | Cleveland Ohio

Some College (No Degree) - Business Administration

Attended Cleveland State University | Cleveland, OH

Skills

Monthly Fee and Payment Resolution
Legal Issue Resolution
Maintenance Oversight
Tenant and Owner Liaising
Administrative Leadership
Monthly Fee and Payment Collection
Dispute Handling
Property Management Software
Financial Budgeting and Reporting
City and County Regulations

On-going Education

Lumbleau Real Estate Scholl- Real Estate Licensing

Taking classes to learn Spanish

Training ASL (American Sign Language)

Additional Information

AWARDS:
GEMM Award - IRVINE COMPANY
TOP PERFORMER - SALES, INC
BLUE DIAMOND recipient - WESTERN NATIONAL

COMPUTER SKILLS:

*Word

*Excel

*Onesite

*Pivot

*Proptia

Timeline

Property Administrator

FirstService Residential
04.2019 - CurrentRead More

Community Manager

Fairmont Management Company
04.2018 - 04.2019Read More

Assistant Manager

Western National Property Management
10.2016 - 04.2018Read More

Assistant Community Manager

The Irvine Company Apartment Communities
10.2005 - 10.2016Read More

Hoban Dominican High School

High School Diploma
Read More

Attended Cleveland State University

Some College (No Degree) from Business Administration
Read More
Brunette Sumra Wilkes