Bruney Omara
Uniondale,NY
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Family Residences And Essential Enterprises
08.2024 - Current
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Provided compassionate support in maintaining a safe and comfortable environment for clients.
- Documented client progress and communicated observations to enhance care strategies.
- Collaborated with interdisciplinary teams to develop tailored support plans for individuals.
- Adapted communication styles to effectively engage with diverse client needs and preferences.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
DSP
CP Nassau
02.2023 - Current
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Customer Service Representative
ShopRite
12.2021 - 02.2023
- Trained new staff on company policies and customer service best practices, fostering a knowledgeable team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
Uniondale High School
New York, NY06-2022
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Transportation
- Disability awareness
- Patient care
Timeline
Direct Support Professional
Family Residences And Essential Enterprises
08.2024 - Current
DSP
CP Nassau
02.2023 - Current
Customer Service Representative
ShopRite
12.2021 - 02.2023
High School Diploma -
Uniondale High School