Brunilda Gramo
Worcester,MA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
22
22
years of professional experience
Work History
Restaurant Manager
Self-employed
Worcester, MA
02.2005 - 01.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Carefully interviewed, selected, trained, and supervised staff
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Reconciled cash and credit card transactions to maintain accurate records
- Correctly calculated inventory and ordered appropriate supplies
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Cashier Assistant Manager
Dunkin' Donuts
Worcester, MA
06.2002 - 02.2005
- Enhanced customer satisfaction by providing efficient and friendly service at cashier counter
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers
- Built positive relationships with customers to increase repeat business
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration
- Quickly and accurately counted drawers at start and end of each shift.
Education
Associate of Arts Elementary School Education -
Quinsigamont Community College
Worcester, MA05.2017
General Studies Technician Pharmacist -
Penn. University
Pennsylvania01.2004
Skills
- Team Management
- Shift Management
- Passion for customer satisfaction
- Point of Sale (POS) system operation
- Operations Management
- Staff Management
- Customer Engagement
- Inventory control and record keeping
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Strong communication and customer service skills. In addition to that I am a hard worker and eager to learn new skills.
Languages
- Albanian, Native or Bilingual
- Greek, Native or Bilingual
- Italian, Professional Working
Timeline
Restaurant Manager
Self-employed
02.2005 - 01.2024
Cashier Assistant Manager
Dunkin' Donuts
06.2002 - 02.2005
Associate of Arts Elementary School Education -
Quinsigamont Community College
General Studies Technician Pharmacist -
Penn. University
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