Brunndella Gross
Savannah,GA
Summary
Dynamic professional with a proven track record at Berkshire Hathaway HomeServices GA Properties, excelling in customer service and maintenance coordination. Demonstrated expertise in critical thinking and Microsoft Excel, enhancing customer satisfaction and tenant relations. Achieved notable increases in loyalty and efficiency through exceptional problem resolution and active listening skills. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Berkshire Hathaway HomeServices GA Properties
09.2011 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Property Management Maintenance Coordinator
Berkshire Hathaway HomeServices GA Properties
09.2011 - 12.2024
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Professional telephone demeanor
- Follow-up skills
- Appointment scheduling
- Paperwork processing
- Clerical support
- Multi-line phone talent
- Office equipment proficiency
- Prioritization
- Order processing
- Customer satisfaction measurement
Timeline
Customer Service Representative
Berkshire Hathaway HomeServices GA Properties
09.2011 - 12.2024
Property Management Maintenance Coordinator
Berkshire Hathaway HomeServices GA Properties
09.2011 - 12.2024
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