Brunno Santoyo Teixeira

• Collaborated with clients to define project requirements and deliverables.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Negotiated fees and contracts to reach mutually beneficial agreements with clients.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Helped clients develop website portals and social media pages to promote businesses.
• Optimized websites and mobile applications to achieve maximum performance.
• Created customized marketing materials to increase product awareness.
• Developed and deployed content marketing strategies to improve organic search traffic.
• Implemented user interface designs for web and mobile applications, simplifying digital interaction.
• Monitored and evaluated website analytics to identify trends and opportunities for improvement.
• Optimized website content and images to improve search engine rankings.
• Analyzed website data such as traffic, interactions, conversions and goals to find areas of improvement.
• Generated reports to monitor and analyze website performance, search engine rankings, or domain authority.
• Researched and analyzed industry trends to inform search marketing strategies.
• Crafted and implemented strategies to increase search visibility and website traffic.
• Conducted market research and competitor analysis to inform search marketing strategies.
• Implemented pay-per-click campaigns to increase website traffic and conversions.

• First employee hired in the US.
• In charge of fleet over 80 vehicles.
• Manage incoming costumers and their reservations, organize schedule and attend to check-ins and check-outs.
• Manage everyday operation of one of the Top 3 offices in the US.
• Manage, train, coach team and occasionally assist training at other branches.
• Prepare, supervise and inspect camper vans making sure fleet is in top condition.
• Monitor maintenance and repairing needs.
• Register guests and process payments.
• Handle complaints and emergencies.
• Assist in reselling camper vans, preparing and showing them to prospective buyers.
• Communicate with Fleet and Logistics departments to make sure inventory is updated.
• Monitor assets and reduce fleet downtime.
• Establish and maintain relationships with suppliers and vendors/partners, as well as manage stocks and inventory.
• Lead and conduct reviews of branch policies and procedures for compliance.
• Serving as direct point of communication for any urgency or unforeseen event.
• Play active role in process optimization.
• Interview possible candidates for new positions available in the company.

• Outwear / Footwear Specialist

· Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction including in-store and e-service transactions.

· Worked closely with shift manager to solve problems and handle customer concerns.

· Spoke to customers in native language to increase loyalty and establish relationships.

· Trained new associates on basic and advanced sales team procedures.

· Recognized twice two years in a row as a Team Member (2020 / 2021).
·Recognized as one of the best REI Memberships conversion Leads Performance during COVID.
·Collaborating with co-workers I helped to organized and create a Group/Team Meeting so employees can talk about inclusion at work place and also how can we be more inclusive to the outdoors community.

• Oder Fulfillment / Shipping / Receiving / Order Pick Up / Curb Side

· Processed daily orders through multi-carrier manifest system.

· Conducted cycle counts and reconciled problems within distribution operations.

· Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.

· Entered and updated data, ran reports and identified variances for accurate recordkeeping product movements.

· Trained new associates on basic and advanced shipment procedures.

· Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.

• Camping

· Promoted club membership, promotions and in-store pick-up for customer convenience.

· Made product recommendations based off analysis and experience.

· Developed strong rapport with customers and created positive impression of business.

· Conducted product demonstrations to highlight features and redirect objections to positive aspects.

· Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

· Assisted customers with signing up for store membership programs and provided details about key benefits.

· Listened to customer needs and desires to identify and recommend optimal products.

· Discussed camping products with customers, outlined restrictions and educated on product and on return policies.

· Monitored customers for signs of security concerns and escalated issues to management.

• Greeter

· Greeted customers and helped with product questions, selections and purchases.

· Answered phone calls and directed costumers to specific departments according to their needs.

• Customer Service.

· Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

· Fielded customer questions regarding available products, sales, current prices and upcoming company changes.

· Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

· Regularly exceeded memberships acquisition.

· Contributed to annual store sales of membership acquisition.

· Answered constant flow of customer calls with minimal wait times.

· Collected customer feedback and made process changes to exceed customer satisfaction goals.

· Developed community reputation through commitment to customer satisfaction and strong client relationships.

· Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.

· Described product highlights and benefits to help guide purchasing decisions.

· Managed timely and effective replacement of damaged or missing products.

· Exhibited high energy and professionalism when dealing with all levels of clients and staff.

· Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

· Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

· Reduced process inconsistencies and effectively trained team members on best practices and protocols.

· Operated POS system to itemize and complete customer purchases.

· Provided onboarding and guidance to other sales representatives to meet sales/membership goals while growing opportunities for better performance on costumer service.

· Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

· Trained new personnel regarding company operations, policies and services.

· Cross-trained and provided back up for customer service managers.

• Crossed trained since the start in different departments such as:
  Outwear / Footwear Specialist
  Oder Fulfillment
  Shipping / Receiving
  Order Pick Up / Curbside
  Camping
  Greeter
  Customer Service
  Frontline / Cashier
  REI Co-op Garage Sale Store
  REI Coop events

• Managed Sales Team to increase sales, brand exposure and provide best customer service for LAFC fans at the HQ.
• Worked leading warehouse team to organize inventory and prepare for different types of events inside and outside Banc Of California Stadium such as soccer matches and concerts.

· Conducted research to monitor market conditions and industry competitors.

· Traveled throughout assigned territory to leverage leads and visit existing customers.

· Developed and presented educational pitches detailing practical and financial product benefits.

· Managed portfolio of eight to ten beer brands on book of business with 75 -100 accounts around Southern California territory (Los Angeles and Orange County), consistently touching base to assess needs and satisfaction.

· Prepared and delivered presentations to customers to highlight offerings and secure new business.

· Monitored service after sale and implemented quick and effective problem resolutions.

· Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

· Maintained relevance and fluency on company offerings and industry trends.

· Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

· Built and cultivated long-term quality relationships with clients by addressing needs and providing superior customer service.

· Merchandised attractive shelf displays with current offerings to drive store sales.

· Generated seasonal creative pitches for clients targeting various consumer groups.

· Identified new targets, developed new business opportunities and presented product lines to customers.

· Completed efficient store resets to prepare store for special promotions and seasonal updates.

· Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

· Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

· Generated advertising brochure for vendor use.

· Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

· Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

· Informed customers of promotions to increase sales productivity and volume.

• Managed Sales Team to increase sales, brand exposure and provide best customer service for LAFC fans at the HQ.
• Worked leading warehouse team to organize inventory and prepare for different types of events inside and outside Banc Of California Stadium such as soccer matches and concerts.

• Trained in different departments such as: Marketing, Merchandising, Sales, Promotion, Advertising and Events.
• Brand management, campaign management, client relations and distributor management.
• Helped oversee all communication campaign process from conception to delivery in local and national market leading medium-sized development teams to work on field.
• Handled meetings with advertising agencies and vendors to discuss cooperated marketing campaigns and strategies.
• Responsible for meetings with providers and stakeholders helping company build and keep strong relationship with suppliers and all team members.

• Worked with a team providing feedback to managers about new products that were tested in store before released on market.
• Helped to organize and keep inventory updated; analyzed daily results, provided information to customers when they were at the store during the "Products Sample Section".
• Demonstrated strong analytical thinking, time management, good communications skills, positive attitude, ability to accept and learn from criticism, developed good flexibility and improved adaptability.

• Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
• Engaged customers and built connections to drive long-term sales.
• Consistently organized and restocked display racks to keep the store ready for customer needs.
• Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
• Resolved customer issues quickly to recapture the customer’s loyalty and maintain the sale.
• Utilized POS systems effectively to process customer orders and transactions.
• Resolved customer issues effectively.
• Explained basic product features and promotions to customers.
• Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
• Located out-of-stock items for customers with other store locations or by directly contacting vendors.
• Minimized loss by watching for and recognizing security risks and active theft.

• Applied knowledge of production to create high-quality images.
• Contributed design ideas in early planning stages with customers and project managers.
• Created designs for graphics and writing content layout.
• Developed print materials such as brochures, banners and signs.
• Created digital image files for use in digital and traditional printing methods.
• Built and designed cohesive looks between elements such as logos and letterheads.
• Developed collateral such as display, marketing and packaging materials to support product branding strategies.
• Designed creative digital displays used in on-line advertising for local business.