Bruno Braga
Orlando
Summary
Dynamic Restaurant Manager with a proven track record at Steakhouse 85, excelling in employee training and team leadership. Expert in POS systems and performance evaluation, I successfully implemented strategies that enhanced guest satisfaction and boosted profitability. Committed to fostering a high-performing team through effective scheduling and coaching.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Steakhouse 85
New Brunswick
05.2021 - Current
- Provided training to new employees on company policies and procedures.
- Organized bar inventory and supplies.
- Regularly reviewed store operations to identify cost control initiatives.
- Identified and implemented strategies to enhance revenue, profitability and guest satisfaction.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Provided technical support during events such as audio, visual equipment setup, operation and troubleshooting.
- Managed scheduling, training and inventory control.
Assistant Manager
Ruth Chris Steakhouse
Princeton
02.2019 - 05.2021
- Conducted training sessions for new staff members on procedures and policies.
- Assisted with identifying areas of improvement for existing employees' skillsets.
- Performed administrative duties such as payroll processing or employee reviews.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Server, Service Pro
Ruth Chris Steakhouse
Princeton
11.2017 - 02.2019
- Processed payments for merchandise purchases using cash registers or POS systems.
- Maintained accurate records of financial transactions using POS systems.
- Improved guest service by providing staff guidance, feedback and individual coaching.
- Trained, coached, and mentored new employees on guest service protocols.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server, Bartender
Maggianos
Bridgewater
11.2015 - 02.2019
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Manville High School
Manville, NJ06-2013
Skills
- Employee training
- Staff scheduling
- Performance evaluation
- Team leadership
- Shift management
- POS systems (Aloha, Micros)
- Team building
- TIPS certified
- Pre-shift walk-through
Accomplishments
- employe of the month december 2018 (Ruth chris steakhouse)
- employe of the quater (3rd) FY(2019) (Ruth chris steakhouse)
Languages
English
Professional
Spanish
Professional
Certification
- ServSafe Certified - Manager Level
- microsoft office
- open table
- hotschedules
Timeline
Restaurant Manager
Steakhouse 85
05.2021 - Current
Assistant Manager
Ruth Chris Steakhouse
02.2019 - 05.2021
Server, Service Pro
Ruth Chris Steakhouse
11.2017 - 02.2019
Server, Bartender
Maggianos
11.2015 - 02.2019
High School Diploma -
Manville High School
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