Bruno Carrazco
Fresno,CA
Summary
Detail-oriented student with strong academic performance and hands-on experience in customer service and healthcare. Enhanced teamwork and communication in fast-paced environments while delivering high-quality service. Contributed to patient care during KP Launch internship by participating in safety rounds, assisting with admissions, and collaborating with healthcare teams.
Overview
1
1
Certification
6
6
years of post-secondary education
1
1
year of professional experience
Work History
Intern
Kaiser Permanente
Fresno, CA
05.2026 - Current
- Rotated through multiple hospital departments, including Environmental Services (EVS), Operating Room (OR) Admitting, and Physical Therapy, gaining hands-on exposure to healthcare operations.
- Facilitated patient admission in OR by greeting and assisting patients, verifying information, completing electronic chart documentation, answering phone calls, and coordinating with healthcare staff to ensure smooth patient flow.
- Facilitated patient admission in OR by greeting and assisting patients, verifying information, completing electronic chart documentation, answering phone calls, and coordinating with healthcare staff to ensure smooth patient flow.
- Assisted the Environmental Services team with quality assurance activities and participated in safety rounds to help ensure compliance with hospital policies, infection prevention standards, and regulatory protocols.
- Assisted Physical Therapy staff by preparing treatment areas, supporting patient care activities, and observing rehabilitation techniques under staff supervision.
- Maintained patient confidentiality and adhered to HIPAA guidelines while handling medical records and patient information.
- Coordinated with interdisciplinary healthcare professionals, showcasing strong communication, teamwork, organization, and attention to detail in a fast-paced hospital environment.
Service Champion
Taco Bell
05.2025 - Current
- Delivered exceptional customer service by greeting patrons with a friendly and professional demeanor.
- Managed high customer volumes during peak hours with efficiency and professionalism.
- Executed accurate order entries using POS system, enhancing dining experience.
- Achieved transactional accuracy while processing cash, credit, and mobile payments efficiently.
- Effectively communicated with team members and kitchen staff to ensure order accuracy and timely service.
- Addressed customer concerns promptly, maintaining high levels of satisfaction.
- Promoted new menu items and upsold items, contributing to sales objectives.
- Supported the onboarding of new team members through training on service standards and procedures.
Education
High School Diploma -
Washington Union High School
Fresno, CA 06.2023 - 08.2026
Fresno City College
Fresno, CA 06.2023 - 08.2026
Skills
- Data analysis
- Customer service
- Problem-Solving
- Attention to Detail
- Adaptability
- Initiative
- Organization
- Multitasking
- Critical Thinking
- Professionalism
- Leadership
- Fast-Paced Work Environment
LANGUAGES
English: Fluent Written and Verbally, Spanish: Fluent Written and Verbally
Certification
- Basic Life Support (CPR)
Timeline
Intern
Kaiser Permanente
05.2026 - Current
Service Champion
Taco Bell
05.2025 - Current
High School Diploma -
Washington Union High School
06.2023 - 08.2026
Fresno City College
06.2023 - 08.2026