Bruno Delarosa Jr
Lead Dispatcher
New York,NY
Summary
Results-driven professional with experience as a Lead Dispatcher at Spectrum Cable, recognized for enhancing dispatch efficiency and customer satisfaction. Proficient in operating hand and power tools, while demonstrating dependability and a strong safety awareness. Proven ability to motivate teams and implement training programs, fostering a culture of continuous improvement.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Electrical Apprentice
Unity Electrical Sales
05.2018 - 01.2020
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
Lead Dispatcher
Spectrum Cable
10.1989 - 03.2017
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Education
No Degree - Business Administration
Lehman College
Bronx, NY09-1989
Skills
- Heavy lifting
- Dependable and responsible
- Hand and power tools
- Safety awareness
- Customer service
- Dispatch software
- Routing orders
- Route navigation
- Multitasking and organization
Certification
osha 30 certification
total quality service award winner twice
winner of tqs total quality service award for employee of the year 1999 and 2000
Languages
English
Full Professional
Spanish
Full Professional
Work Type
Full TimeWork Location
On-SiteRemoteTimeline
Electrical Apprentice
Unity Electrical Sales
05.2018 - 01.2020
Lead Dispatcher
Spectrum Cable
10.1989 - 03.2017
No Degree - Business Administration
Lehman College
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