Summary
Overview
Work History
Education
Skills
Timeline
Generic
Bruno Gehem De Moura

Bruno Gehem De Moura

Front Desk Agent | Tourism & Hospitality Professional

Summary

Experienced in the tourism industry with over a decade in tourism and hospitality, including Canadian-based operations. I hold a diploma in Adventure Tourism from a Canadian college and have worked extensively across Canada, Alaska, Antarctica, and Hawaii. Adept at leading expeditions, delivering exceptional guest service, and creating a welcoming, memorable atmosphere for travelers from around the world. Proficient in handling both telephone and in-person guest inquiries, offering detailed information on excursions, local attractions, and guest services. Highly reliable, capable of working independently, and skilled at taking on responsibilities with professionalism and care. A collaborative team player who thrives in dynamic environments, I’m flexible with changing schedules and available for weekday, weekend, or holiday shifts.

Overview

10
10
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Lead Kayak Guide | Expedition Guide | Front Desk

Mystic Cruises
11.2023 - 04.2024
  • Planned daily activities, including snowshoeing, kayaking, and camping, considering weather conditions, logistics, activity briefings, and permits.
  • Downloaded GPS tracks for fleet sharing, created SOPs, and prepared detailed activity reports.
  • Led a team of 3 guides in polar expeditions, managing the entire kayaking program.
  • Conducted training sessions focusing on safety, guest interaction, and environmental awareness.
  • Proficient in handling both telephone and in-person guest inquiries, providing detailed information about local excursions, attractions, and additional services.

Sea Kayak Guide | Expedition Guide

Hurtigruten
04.2022 - 04.2023
  • Led daily sea kayaking excursions in remote and challenging environments across Alaska and Antarctica, ensuring guest safety, comfort, and unforgettable wilderness experiences.
  • Delivered engaging briefings and educational talks on polar geography, wildlife, safety protocols, and environmental stewardship to international guests.
  • Provided personalized guest service and interpretation while guiding, fostering a high level of satisfaction and strong guest-crew rapport.
  • Assisted in logistical planning, gear maintenance, and safety equipment checks, contributing to the seamless operation of the kayak program.
  • Supported the expedition team with administrative tasks, such as compiling activity manifests, coordinating shore landing schedules, and maintaining guest activity records.
  • Worked collaboratively with international crew and bridge staff to ensure expedition goals, safety standards, and guest expectations were consistently exceeded.

Support Analyst | Customer Success

Optical Imaging Comercial
03.2020 - 04.2022
  • Conducted weekly meetings with the European team to gain insights into the company's future direction and strategized on the implementation of systems in the Americas.
  • Analyzed and processed technical data for vehicles, ensuring accurate entry into the database by interpreting data received from customers.
  • Performed rigorous systems testing, operating testing systems in the automotive market to verify compliance with technical specifications outlined by customers.
  • Managed information effectively, conducting in-depth analysis of customer data related to system usage, recurring issues, licenses, and product validation.
  • Spearheaded the development and maintenance of customer success strategies, best practices, and customer support content, collaborating closely with the creative team.
  • Assumed ownership of the overall relationship with assigned clients, overseeing onboarding, implementation, training, increasing adoption, ensuring retention, and maintaining high levels of customer satisfaction.

Office Attendant & Water Sports Instructor

Vancouver Water Adventures
06.2017 - 09.2019
  • Delivered exceptional front-line customer service, assisting guests with bookings, check-ins, and general inquiries in a fast-paced, high-volume waterfront office.
  • Processed payments, handled cash and POS transactions, and ensured accurate completion of liability waivers and rental agreements.
  • Coordinated daily tour logistics, prepared rental equipment, and maintained clean and organized office and gear areas.
  • Instructed guests on kayaking, paddleboarding, and safety protocols, ensuring a safe and fun experience for all participants.
  • Worked closely with guides and management to maintain smooth operations, manage schedules, and respond to last-minute changes or guest concerns.

Customer Service | Sales Assistant | Ground Crew

Franz Josef
04.2014 - 03.2015
  • Managed customer scheduling and provided weather reports to both jumpers and pilots, ensuring safe and efficient operations.
  • Facilitated communication on social media platforms to enhance customer engagement.
  • Handled payment transactions, including cash, debit, and credit, while managing daily statements, close-outs, and bookkeeping responsibilities.
  • Functioned as the first point of contact for clients, serving as the ambassador of Skydive Franz.
  • Successfully sold camera packages, aligning with the maximum load available per flight and operating on a commission-based structure.

Education

Adventure Tourism Business Operations - Hospitality And Tourism Management

College of The Rockies
Golden, British Columbia
09.2015 - 09.2017

Skills

Customer Service

Timeline

Lead Kayak Guide | Expedition Guide | Front Desk

Mystic Cruises
11.2023 - 04.2024

Sea Kayak Guide | Expedition Guide

Hurtigruten
04.2022 - 04.2023

Support Analyst | Customer Success

Optical Imaging Comercial
03.2020 - 04.2022

Office Attendant & Water Sports Instructor

Vancouver Water Adventures
06.2017 - 09.2019

Adventure Tourism Business Operations - Hospitality And Tourism Management

College of The Rockies
09.2015 - 09.2017

Customer Service | Sales Assistant | Ground Crew

Franz Josef
04.2014 - 03.2015
Bruno Gehem De MouraFront Desk Agent | Tourism & Hospitality Professional