BRUNO HOYOS

• Team Management:

- Supervised a team of sales associates, providing training, mentorship, and performance evaluations.

- Developed and implemented sales strategies to improve team performance and increase dealership revenue.

- Fostered a positive and collaborative work environment, promoting a culture of continuous improvement.

- Trained team members on the latest product knowledge and selling techniques to enhance their performance.

• Sales Performance:

- Achieved consistent sales targets, contributing to a 20% annual increase in dealership sales.

- Managed customer relationships, ensuring a high level of satisfaction and repeat business.

- Utilized CRM software to track sales activities, customer interactions, and follow-ups.

- Negotiated and closed sales deals, ensuring profitability and customer satisfaction.

- Streamlined the sales process by introducing new sales techniques and technologies.

• Team Management:

- Supervised a team of valet attendants, ensuring efficient operations and high-quality customer service.

- Conducted training sessions for new staff members on valet procedures, safety protocols, and customer interaction.

- Scheduled shifts and managed daily staffing levels to accommodate peak periods and special events.

- Held regular meetings to discuss team performance, address concerns, and implement improvements.

- Ensured all valet attendants adhered to safety guidelines and procedures, minimizing risk and promoting a secure working environment

• Vehicle Condition Control:

- Inspected each vehicle upon arrival and departure to document and maintain its condition, preventing disputes and ensuring customer satisfaction.

- Implemented a detailed tracking system for vehicle keys and parking locations to enhance operational efficiency.

• Customer Service Excellence:

- Provided exceptional customer service, addressing client inquiries and resolving issues promptly and professionally.

- Developed positive relationships with regular patrons, enhancing their experience and ensuring repeat business.

- Implemented feedback systems to continuously improve service quality based on customer input.

• Operational Efficiency:

- Optimized the valet parking process to reduce wait times and increase customer satisfaction.

- Utilized technology to streamline operations, including electronic ticketing and vehicle tracking systems.

- Coordinated with property management to manage parking capacity during high-traffic events.

• Client Management:

- Coordinated with clients to understand project requirements, specifications, and deadlines.

- Developed and implemented customized strategies and solutions to address client needs and achieve objectives.

- Provided timely updates and reports to clients on project status, budget, and schedule.

- Cultivated strong relationships with clients, earning trust and loyalty through exceptional service and results.

• Project Management:

- Managed all aspects of construction projects to include: planning, budgeting, scheduling, and quality control.

- Evaluated needs of departments and delegated tasks to optimize overall production.

- Managed subcontractors throughout the duration of each project, ensuring tasks were completed in a timely manner.

- Performed construction site pre-inspections and coordinated post-construction audits.

- Ensured safety protocols were being followed at all times by employees and subcontractors on site.