Bruno Meneses Lima Da Silva
Miami Beach
Summary
Strategic, Dynamic, and accomplished Results driven Financial Professional, with a proven versatile track record. Committed to fully applying my diversified skillset. As well as leveraging my knowledge and expertise to ensure overall mutual success. Seeking to obtain a Leadership role within a stable growth-oriented organization. Providing the opportunity for me to grow professionally to achieve my highest potential.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Principle Assistant Branch Manager
Banco do Brasil Americas (BB Americas Bank)
09.2022 - Current
- Promoted four times over the span of my employment
- Coach, support, and mentor new and existing staff
- Manage and/or sanction loans, mortgages, investments, and account operations
- Assist with resolving client concerns to ensure optimum satisfaction
- Oversee and evaluate employee performance
- Ensure all daily operations are completed efficiently and successfully by team members
- Manage through subordinate managers of various departments
- Promote a participative and positive environment within the branch
- Assist with branch audit program
- Provide excellent customer service
- Enforce compliance with all policies, procedures, and regulations
- Meet and exceed all branch operational and sales goals
- Improve branch efficiency with recommendations of new policies and procedures
- Process check orders, wire transfer requests, stop payments, cash shipments, ATM tasks, and CTR processing; including the approval of all said tasks
- Process daily overdrafts and uncollected reports as well as outstanding past due credit cards
- Build and expand quality consumer and/or corporate customer relationships by performing outbound calls and attending on location events, and through individual and team product sales, cross-selling and referrals to specialized areas
- Perform various account services such as account maintenance and balance inquiries
- Maintain Key control log reflecting issuance and return of bank keys
- Monitored branch financial performance by analyzing monthly reports
- Improved service delivery with targeted training programs
- Achieved daily objectives and attained advancement
- trained and developed team members in alignment with branch service standards and objectives
- Offer all corresponding products available to the client provided by our financial institution
- Positions at BB Americas Bank until start ABM position: CSR (Customer service representative, Relationship Gold Manager, Business Manager Specialist)
Business Specialist
BB Americas Bank
03.2022 - 09.2022
- Utilized SQL and Python to extract actionable insights from large data
- Implemented Marketing strategies that attracted new business relationships with clients
- Developed predictive models to forecast sales growth, supporting more informed decision-making.
- Coordinated with stakeholders to align project goals with business objectives.
- Provided regular updates to senior management, ensuring clarity on project progress.
- Consistently built long-term relationships with existing and new customers.
- Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
- Proactively addressed escalated customer issues with timely resolutions that also identified root causes for preventative action in the future.
- Achieved higher customer satisfaction ratings by streamlining communication processes between departments.
- Identified opportunities for process improvement, implementing changes that led to increased efficiency and productivity across all departments.
- Prepared and maintained records of sales and revenue.
Relationship Manager
BB Americas Bank
01.2021 - 10.2021
- Collaborated with clients to troubleshoot concerns, resulting in faster resolution and increased trust.
- Cultivated strong client relationships by providing personalized support and tailored solutions.
- Partnered with cross-functional teams to align strategies for improved client service.
- Facilitated open dialogue for improved client trust through regular updates and transparent communication.
- Identified client challenges by conducting thorough assessments and proposing actionable solutions.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Customer Service Representative
BB Americas Bank
10.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Personal Affairs Manager & Executive Assistant
Personal Advisor
01.2015 - 06.2019
- Assisted with purchase and/or rental commitments of properties
- Responsible for managing household and vehicle maintenance and expenses
- Advised on management of financial decisions pertaining too business trajectory
- Documented business and personal transactions
- Prepared full travel arrangements and created respective itineraries
- Arranged conference calls
- Coordinated corporate events
- Conducted research, collected, and analyzed data to prepare reports and documents
- Sent out all necessary correspondence
- Managed, prepared, and edited communications and presentations
- Performed standard clerical duties and practices
- Scheduled appointments (professional and personal)
- Maintained all records as requested
- Created a nutrition and exercise plan tailored to employers’ schedule and lifestyle
- Completed daily tasks efficiently and in a timely manner
Restaurant Assistant Manager
Cypo Café
12.2013 - 12.2015
- Responded to restaurant inquiries
- Fulfilled food orders online and over the phone
- Established a welcoming atmosphere to encourage repeat clientele
- Assisted with continued training of existing staff and initial training of new hires
- Provided Team leadership and development to achieve daily performance efficiency
- Closed out daily/nightly invoices
- Responsible for assigning opening and closing tasks
- Assisted in the Redesign of the restaurant menu with owners
- Boosted over all sales and met yearly business objectives
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Implemented new dress codes to correspond with restaurant seasonal themes and holidays
- Addressed customer concerns, requests, and/or complaints in a timely and efficient manner
- Provided excellent customer service to ensure customers an amazing dining experience
- Performed yearly staff evaluations
Lead Operations Instructor
Centro de Ensino de Acoes Tatícas (CEAT) - A Training and Defense Company Specializing in the Education of High-Level Military Tactical Operations
08.2007 - 05.2011
- Skilled expert on complete course training
- Educated and trained military personnel, federal police, special sector police, local police, and security officers
- Trained CEAT specialized women’s self-defense course
- Course Instructor: Bombs and Explosives; Aquatic Salvage Operations; “How To” Provide Proper Security for High-Profile Individuals
- Taught conditioning and exercise based on military regiment (military basic training)
- Prepared students to function and complete tasks in hostile environments
- Responsible for all course evaluations and graduating students
Operations and Security Director
PRESERVE (A National Federal Cash Management Company) Equivalent to (Brinks)
07.2008 - 10.2009
- Expert in controls and operations of various locations throughout the state of Bahia
- Responsible for organizing, transferring, and transporting all currency to/from various locations
- Performed various clerical duties containing highly sensitive and confidential documents
- Supervised surveillance cameras company-wide at multiple locations (when required)
- Responsible for training and hiring security personnel
- Managed and trained over7 teams to secure safe and efficient flow of incoming and outgoing shipments
- Supervised inbound and outbound operations within assigned gateway
- Leveraged systems, equipment, and process design to drive continuous improvement in cost, quality, and efficiency
- Monitored employee productivity and recommended improvements where necessary
- Conducted monthly and quarterly audits of vault holdovers
- Conducted street inspections on operations crews out on the road
Sales Representative/Customer Service
Rally Jantes (A Tire and Rim Specialty Company)
08.2007 - 05.2008
- Achieved and exceeded monthly sales quotas (tires, rims, and maintenance & repair services)
- Handled customer requests and concerns/inquiries
- Scheduled all service appointments
- Provided excellent customer service
- Built Merchandise Displays
- Recorded inbound and outbound stock
- Expanded and maintained customer base
- Highly skilled in closing business to business sales over the phone
Education
Bachelor's Degree - Behavioral Science – Psychology
Faculdades Jorge Amado (FJA)
Salvador, BAHIAHigh School Diploma - undefined
Colegio Da Policia Militar (CPM) - A Military/Police Academy
Luthenant Officer - Military
Brazilian Army
Brazil 12.2006
Skills
- Banking
- Operations management
- Business development
- Team development
- Operational efficiency
- Account management
- Risk management
- Sales expertise
- Staff development
- Client relationship management
- Sales management
- Branch service quality
- Audit monitoring
- Strong leadership
- Strong interpersonal skills
- Vault audits
- Branch operations management
- Excellent work ethic
- Team player
- Relationship building
- Relationship management
- Cash handling expertise
- Coaching and mentoring
- Customer relationships
- Verbal/written communication
- Security and safety protocols
- Goals and performance
- Team supervision
Certification
- Residential Health, Life and Annuities & Variable Contracts Agent License
- Essential Management Skills Certification emphasizing (communication, team building, stress management, problem-solving, emotional intelligent, resilience, time management)
- MLO NMLS ID #:2610857
- Military Officer Rank1-1st Lieutenant specialized in Tactical Practice and Strategy Application, Division NPOR19BC-Batalhao De Cacadores - Salvador, BAHIA, Brazil
- Certified Elite Security Detail Strategy and Operations Specialist
- Trained & Certified Garantia da Lei e da Ordem (GLO) - Equivalent to S.W.A.T. Training & Certification
ADDITIONAL EDUCATION/SKILLS/LANGUAGES/CERTIFICATIONS
Trilingual: Fluent in Portuguese, Spanish, and English
Timeline
Principle Assistant Branch Manager
Banco do Brasil Americas (BB Americas Bank)
09.2022 - Current
Business Specialist
BB Americas Bank
03.2022 - 09.2022
Relationship Manager
BB Americas Bank
01.2021 - 10.2021
Customer Service Representative
BB Americas Bank
10.2019 - 01.2021
Personal Affairs Manager & Executive Assistant
Personal Advisor
01.2015 - 06.2019
Restaurant Assistant Manager
Cypo Café
12.2013 - 12.2015
Operations and Security Director
PRESERVE (A National Federal Cash Management Company) Equivalent to (Brinks)
07.2008 - 10.2009
Lead Operations Instructor
Centro de Ensino de Acoes Tatícas (CEAT) - A Training and Defense Company Specializing in the Education of High-Level Military Tactical Operations
08.2007 - 05.2011
Sales Representative/Customer Service
Rally Jantes (A Tire and Rim Specialty Company)
08.2007 - 05.2008
Bachelor's Degree - Behavioral Science – Psychology
Faculdades Jorge Amado (FJA)
High School Diploma - undefined
Colegio Da Policia Militar (CPM) - A Military/Police Academy
- Residential Health, Life and Annuities & Variable Contracts Agent License
- Essential Management Skills Certification emphasizing (communication, team building, stress management, problem-solving, emotional intelligent, resilience, time management)
- MLO NMLS ID #:2610857
- Military Officer Rank1-1st Lieutenant specialized in Tactical Practice and Strategy Application, Division NPOR19BC-Batalhao De Cacadores - Salvador, BAHIA, Brazil
- Certified Elite Security Detail Strategy and Operations Specialist
- Trained & Certified Garantia da Lei e da Ordem (GLO) - Equivalent to S.W.A.T. Training & Certification
Luthenant Officer - Military
Brazilian Army
Similar Profiles
Isabelle Araujo ViannaIsabelle Araujo Vianna
Business Specialist at Banco Do Brasil AmericasBusiness Specialist at Banco Do Brasil Americas
Gilmar C De Freitas JuniorGilmar C De Freitas Junior
Account Opening Specialist at BB Americas BankAccount Opening Specialist at BB Americas Bank
MONYCK PATHECKIMONYCK PATHECKI
AVP Risk, Governance & Strategy at BB Americas BankAVP Risk, Governance & Strategy at BB Americas Bank