Bruno Munoz

• Developed strategic account plans to enhance client engagement and retention in assigned territory through consultative selling.
• Analyzed market trends to identify new business opportunities within existing accounts.
• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Executed negotiations resulting in favourable terms and conditions for high-value contracts.
• Enhanced key account satisfaction by developing and implementing tailored account management strategies.
• Conducted comprehensive market analysis to identify new sales opportunities, significantly expanding client base.

• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Created and implemented successful sales campaigns to drive leads and increase sales.
• Developed and implemented account management plans to establish customer satisfaction.
• Developed and maintained strong client relationships to drive revenue growth.
• Executed strategic sales initiatives to expand market share and improve customer engagement.
• Analyzed market trends and competitors to inform sales strategies and product offerings.
• Collaborated with cross-functional teams to enhance customer service and streamline sales processes.

• Presented Certn's Background Screening Platform to prospects in the US and Canada
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Leveraged CRM to collect, organize and manage sales data and customer information.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Monitored and report on sales performance analytics
• Taught clients about all relevant products and/or services
• Cold-called potential clients, prospecting for accounts, and generating and following leads
• Increased Certn's client base by at least 10% in less than 1 year
• Surpassed sales target by at least 50% every quarter

• Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
• Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
• Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
• Renegotiated contracts with expiring accounts to continue relationships with current company clients.
• Developed strategic relationships with key clients to drive revenue growth.
• Led cross-functional teams to enhance customer onboarding processes and improve satisfaction.

• Completed daily sales calls in territory
• Researched prospective accounts in targeted markets
• Followed latest industry developments and stayed up to date on competitors
• Provided in-house and remote product training sessions
• Handled high volume of emails
• Successfully led Fam Trips to Sun Destinations and Europe
• Attended Travel Industry Events trade shows and product showcases
• Presented product showcases for large audiences
• Developed and maintained relationships with travel agents to drive sales growth.
• Collaborated with marketing teams to create promotional materials and campaigns.
• Delivered product training sessions to enhance agent knowledge and sales techniques.

• Expanded business through effective network development, identifying new, and prospective clients.
• Developed business pipeline using cold and warm techniques.
• Brought in new accounts through successful networking strategies and promotional approaches.
• Scheduled discovery meetings for Account Executives
• Identified needs and challenges of prospective client

*ModoHR was acquired by Checkr in 2021

• Booked group reservations (weddings, incentive & leisure) that are requested by phone and/or email
• Provided excellent customer service by adapting to the needs of individuals callers
• Strived to exceed personal and department monthly sales goals based on bookings and revenue
• Coordinated rooming lists, reports, created and maintained group blocks
• Coordinated group travel logistics, ensuring timely communication and seamless operations.
• Developed and maintained strong relationships with vendors to enhance service delivery.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of products, services, and travel routes.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Handled large amounts of cash and credit card transactions
• Processed 50-150 incoming calls per day as we;; as 5-15 walk-in customers
• Analyzed data to determine availability and rates

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Convinced guests in a friendly manner to attend a time share presentation
• Made travel arrangements for sightseeing and other tours
• Accurately reconciled and reported monies collected on a daily basis