Bruno Silva
Houston,TX
Summary
Results-driven Sales Representative Manager known for unparalleled productivity and efficiency in task completion. Specialize in customer relationship management, strategic sales planning, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and client satisfaction. Committed to driving sales growth through effective management and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Representative Manager
HF PISO POLIDO
PRAIA GRANDE, SAO PAULO
05.2019 - 03.2025
- Managed client contracts ensuring compliance with terms of agreement.
- Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.
- Created and maintained customer databases to track account activities.
- Maintained a thorough knowledge of product lines in order to effectively respond to customer questions or concerns.
- Identified potential customers and developed relationships with them.
- Analyzed sales data to identify opportunities for improvement in processes and procedures.
- Resolved conflicts between customers and company representatives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Resolved customer complaints regarding sales and service.
- Used change methodologies to increase sales and led projects for increased productivity.
- Conducted market research and reported on competitors.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Achieved company growth and brand development through market expansion and sales.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Salesperson
Porto Brasil Pecas e Acessorios LTDA
Santos, Sao Paulo
09.2012 - 03.2019
- Visit tio our customers.
- Contact with foreign suppliers.
- Request of a quote for the purchase of parts and accessories based on our customers` orders and missing parts in stock .
- Sending the purchase order to the supplier.
- Import of parts and accessories.
- Sending all documetation to the customs agent.
- I Received and seding all the documentation about amount and tax for payment to the responsible sector.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Collaborated with team members to develop effective sales plans.
- Monitored inventory levels and placed orders as needed.
- Provided personalized service to build relationships with customers.
- Developed and implemented strategies to meet sales quotas.
- Resolved customer complaints promptly and efficiently.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Acquired new customers and identified unique needs to deliver relevant products.
- Participated in trade shows and sales events to promote products.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Prepared and delivered appropriate presentations on products and services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Posed as models for advertising, artistic creation and display of goods.
- Produced sales documents, finalized deals and filed records.
Education
High School Diploma -
Dr Antonio Ablas Filho
Santos Sao Paulo 12-2002
Skills
- Contract management
- Customer relationship management
- Sales data analysis
- Market research
- Customer service
- Conflict resolution
- Team leadership
- Product knowledge
- Inventory management
- Effective communication
- Sales forecasting
- Negotiation expertise
- Project management
- Proposal development
- Prospecting and telemarketing
- Sales reporting
- Client relationship management
- Positive and upbeat
- Superb time management
- Persuasive negotiations
- Solution selling
- Empowers high-performing sales teams
- Sales engagement techniques
- Contact follow-up
- Direct sales
- Sales processes
- Verbal and written communication
- Price quote preparation
- Order management
- Review of contracts
- Sales operations
Certification
- WIZARD IDIOMAS
- Customs Courses and Training
- OSHA
Languages
Portuguese
Native/ Bilingual
English
Limited
Timeline
Sales Representative Manager
HF PISO POLIDO
05.2019 - 03.2025
Salesperson
Porto Brasil Pecas e Acessorios LTDA
09.2012 - 03.2019
High School Diploma -
Dr Antonio Ablas Filho
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