BRUNO RICARDO MATIOLA

Managed multiple fine dining locations including Terra Vino Italian Kitchen & Wine Bar, Azzurro Italian Coastal Cuisine, and former Avanti Italian Kitchen. These are multimillion-dollar establishments with high reservation volumes and significant customer traffic, offering unique dining experiences and hosting private events.

- Developed Training Programs: Created an 18-step service training package now implemented across multiple locations. - - Inventory and Orders: Managed liquor, beer, and wine (LBW) orders, ensuring inventory levels and pars are updated daily. - Scheduling: Utilized the Sling platform to create and manage staff schedules.

- Operations Management: Use of the Restaurant 365 platform for daily manager reports, handling invoices, tracking costs and labor, and other operational tasks.

- POS Management: Operated the Toast POS system efficiently.

- Recruitment: Recruited and interviewed new employees, ensuring the selection of high-quality staff.

• Maintained professional, organized and safe environment for employees and patrons
• Accomplished multiple tasks within established timeframes
• Kept detailed records of daily progress to identify and correct areas needing improvement
• Onboarded new employees with training and new hire documentation
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Coordinated with social media, public relations and other teams to execute product introductions
• Developed campaigns and specific marketing strategies for clients
• Worked closely with in-house design team to develop visuals for content
• Updated social media platforms with latest news and corporate details.

- Built customer loyalty through engagement, boosting repeat sales and satisfaction.

- Prepared and tagged merchandise for sales floor, ensuring accurate pricing.

- Advised on purchases, promoting additional products, increasing overall sales.

- Processed POS transactions accurately, maintaining customer trust and efficiency.

- Fulfilled orders promptly, meeting strict delivery schedules and customer expectations.