Brutus Nikerson
2013 Lake Heritage Apt 234,Orlando,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
TTEC
07.2023 - 01.2024
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Customer Service Representative
Arise
02.2020 - 05.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Maximus
06.2015 - 10.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Communication Sciences And Disorders
Florida State College
Jacksonville, FL03.2018
Skills
- Interpersonal communication
- Memory retention
- Intercultural sensitivity
- Client support
- Cross-cultural communication
- Terminology management
- Fluent bilingualism
- Sight translation
- Subject matter expertise
- Client confidentiality
- Relationship building
- Professional ethics
- Records management
- Emotional intelligence
- Language fluency
- Technical terminology
- Feedback incorporation
- Interpretation equipment use
- Voice modulation
- Language proficiency
- Dialect understanding
Languages
English
Full Professional
Spanish
Professional Working
French
Full Professional
Haitian Creole
Native or Bilingual
Timeline
Customer Service Representative
TTEC
07.2023 - 01.2024
Customer Service Representative
Arise
02.2020 - 05.2023
Customer Service Representative
Maximus
06.2015 - 10.2019
High School Diploma - Communication Sciences And Disorders
Florida State College
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