Summary
Overview
Work History
Education
Skills
Timeline
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Brya Bookout

Shawnee,OK

Summary

Dynamic professional with extensive cash handling expertise and a strong commitment to customer service, honed at Thunderbird Casino. Proven track record in vault management and security protocols, successfully reducing risk exposure and enhancing operational efficiency. Adept at fostering client relationships and ensuring transaction accuracy, contributing to a secure banking environment.


Overview

7
7
years of professional experience

Work History

Lead Vault Teller

Thunderbird Casino
05.2025 - Current
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Trained new hires on customer service policies and procedures.
  • Reduced risk exposure by conducting regular risk assessments and making necessary adjustments to operational procedures accordingly.
  • Developed strong relationships with clients, fostering trust and confidence in the bank''s ability to handle their financial needs securely.
  • Coordinated logistics for large-scale cash movements between branches, ensuring timely delivery while maintaining strict security protocols.
  • Trained junior tellers on best practices for accurate cash counting and secure storage to minimize errors.
  • Maintained open communication with branch management regarding any operational concerns or areas needing improvement within the lead vault teller function.
  • Implemented detailed inventory control protocols, accurately tracking all incoming and outgoing currency shipments from the vault.
  • Conducted thorough investigations of any suspicious activity or potential fraud, safeguarding the bank''s assets.
  • Updated knowledge on federal regulations pertaining to cash handling practices regularly, ensuring full compliance within the branch at all times.

Retail Sales Associate

Oreily's Auto Parts
12.2021 - 02.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.

Retail Sales Associate

AutoZone
08.2021 - 12.2021
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.

Vault Teller

River Mist Casino
08.2018 - 08.2021
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
  • Properly processed deposits, withdrawals and payments for average of [Number] customers daily.
  • Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.

Education

High School Diploma -

Wewoka High School
Wewoka, OK
05-2014

Skills

  • Cash handling expertise
  • Security protocols
  • Banking software proficiency
  • Sales support
  • Currency verification
  • Transaction accuracy
  • Vault management
  • Customer service and support
  • Cash counting
  • Customer engagement
  • Deposit processing
  • Change order processing
  • Math skills

Timeline

Lead Vault Teller

Thunderbird Casino
05.2025 - Current

Retail Sales Associate

Oreily's Auto Parts
12.2021 - 02.2025

Retail Sales Associate

AutoZone
08.2021 - 12.2021

Vault Teller

River Mist Casino
08.2018 - 08.2021

High School Diploma -

Wewoka High School

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