Bryah Capers
Lawrencville Ga
Summary
Hardworking Individual that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
Global Connection
Norcross, GA
08.2012 - 02.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collections
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Medical Appointment Scheduler/Receptionist
Imagelink
Snellville, GA
02.2015 - 10.2017
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Collaborated with assistants and Imaging Doctors to prepare and set up rooms with adequate supplies and equipment.
CNA in Training
Brookdale Assisted Living
Buford, GA
06.2016 - 09.2017
- Maintained compliance with HIPAA and organizational privacy-protecting policies.
- Provided informational resources to patients and families regarding treatments, guidelines and plans.
- Provided customized care according to individual health plan.
- Organized and managed patient charts and files.
- Worked alongside certified nursing assistants to check vitals and tend to patient needs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Customer Service Associate
United Postal Service, UPS
Atlanta , GA
10.2017 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Packed orders,scanned items into system
Education
Associate Of Applied Business - Business Administration And Management
Georgia Gwinnett College
Lawrenceville, GASkills
- MS Office Proficiency
- Customer Data Confidentiality
- Understanding Customer Needs
- Presenting Solutions
- Upselling Products and Services
- Efficient and Detail-Oriented
- Customer Account Management
Timeline
Customer Service Associate
United Postal Service, UPS
10.2017 - 12.2022
CNA in Training
Brookdale Assisted Living
06.2016 - 09.2017
Medical Appointment Scheduler/Receptionist
Imagelink
02.2015 - 10.2017
Customer Service Supervisor
Global Connection
08.2012 - 02.2015
Associate Of Applied Business - Business Administration And Management
Georgia Gwinnett College
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