Bryahna Gray

• Used slow periods to restock supplies, ice, trays, and delivery bags.

• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Explained menu items and suggested appropriate options for food allergy concerns.

• Cultivated warm relationships with regular customers.

• Bussed and reset tables to keep dining room and work areas clean.

• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

• Maintained clean and organized dining areas to uphold restaurant hygiene standards.

• Learned and followed local alcohol laws to keep restaurant compliant with regulations.

• Used slow periods to restock supplies, ice, trays, and delivery bags.

• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Explained menu items and suggested appropriate options for food allergy concerns.

• Cultivated warm relationships with regular customers.

• Operated espresso machines and commercial coffee brewers to create beverages.

• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.

• Maintained regular and consistent attendance and punctuality.

• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

• Cultivated warm relationships with regular customers.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Kept register accurate through correct billing, payment processing, and cash management practices.

• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

• Arranged linens and table settings according to seating plan and event theme.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.

• Answered guest questions about event plans and food service choices.

• Maintained a positive attitude during negotiation with customers to help de-escalate concerns, reducing time-to-resolve by 18%

• Spearheaded vendor partnerships with 4 local breweries and farms to provide quality dishes and support local businesses, increasing customer satisfaction by 23%

• Trained 6 new servers, decreasing time-to-productivity by 43%